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S
Semih Pulatoglu
Participant
October 2, 2021
Question

Some Pdf files display blank pages

  • October 2, 2021
  • 2 replies
  • 5381 views

Pdf files opens but shows only blank pages. Same file if opened in other applications (Adobe or other) shows the Page contents normally. An example is attached. 

This topic has been closed for replies.

2 replies

A
Amish5EEA
Participant
February 21, 2023

Has a solution to this been found?  I am also experiencing the same problem.... SOME pdfs that are emailed to me show as blank pages while other are fine.  I am using a Samsung Fold 4 phone and have already uninstalled and reinstalled Adobe Reader

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 25, 2023

Hi @Amish5EEA,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

With the mobile version of the application, there are certain limitations regarding the architecture of how the files are created. 

 

Would you mind sharing a sample file with us for further investigation and speed up getting the fix relesaed.

 

Meanwhile, you may try opening the file on the online portal: https://acrobat.adobe.com/link/home/

 

Look forward to hearing from you.

 

-Souvik.

S
Semih PulatogluAuthor
Participant
February 26, 2023
thank you for getting back to me so fast in 2 years time ...
    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    October 4, 2021

    Hi @Semih Pulatoglu 

     

    Hope you are doing well.

    As per the issue description that PDF contents are not visible properly. Would you mind sharing few details to understand the issue better?

    1. Make and model your device?

    2. Application version?

    3. If possible, could you share the PDF file.

    4. Is it happening with all PDF or with some particular type?

    5. Android version?

     

    Kindly check if Acrobat Reader mobile application is updated to the latest version.

     

    Looking forward to hearing back from you.

     

    Thanks,

    Harsh

      S
      Semih PulatogluAuthor
      Participant
      October 4, 2021

      Sure,

      1. Huawei Mate 20 Lite (SNE - LX1)

      2. Version 21.9.0.19548 Adobe Acrobat Mobile (previous versions did not display these files either, but I thought a newer version would have solved the issue. When I realized that the problem is persistent, I decided to post)

      3. Unfortunately I cannot post the file to a forum but I can mail it to your personal mail.

      4. Not all pdf files but I have no information about the particular types of pdf files

      5.Android version 10.0.0.288 (latest)

      Harsh Vardhan Pareek
      Community Manager
      Harsh Vardhan PareekCommunity Manager
      Community Manager
      October 4, 2021

      Hi @Semih Pulatoglu 

       

      As we can see the application and android versions are up to date. We need the file to have a closer look at the issue. For sending a private message follow the below steps:

      1. Tap my name beside my profile picture.
      2. Tap send a message.
      3. Write your message/attach file and tap send.

       

      Thanks,

      Harsh

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