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James Lockhart
New Participant
January 31, 2022
Question

Some PDF files won't open unless I create a copy, others work

  • January 31, 2022
  • 2 replies
  • 831 views

Hi,

 

I'm using iOS 12.1 and run my business out of Google Drive File Stream. Every day I try open previously saved PDFs for clients, but they won't open. I can right click > open or open with, but it makes no difference. If I view the file online through GDrive then I can open it without issue, however I need use of the Adobe program as I have to run multiple tabs at once.

If I make a copy of the file, then I can open that copy immediately. Sometimes that copy might not work in the following days though.

I'd really appreciate assistance as this slows down my productivity a lot. Thanks!

This topic has been closed for replies.

2 replies

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 8, 2022

Hi @James Lockhart 

 

As mentioned that you can't open PDFs in Acrobat app from Google Drive. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. Can you open files other than GDrive location?

3. If possible, could you share a video of the issue?

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

J
James LockhartAuthor
New Participant
February 9, 2022

Hey Harsh,

 

1. Version 2021.007.20099

2. I use File Stream, so I'm opening from a folder, not the browser. All of my business is kept in GDrive so I have not noticed if the PDF's fail to open outside of Google Drive.

3. I will need to come across the issue again, also it will need to be generice documents as most of my files are sensitive items.

 

I will look for a later version of Adobe now.

 

Thanks

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 9, 2022

Thanks for providing the details. Could you confirm the operating system name and version and the exact workflow that you are following to open the PDFs?

 

radzmar
radzmar
Adobe Expert
February 1, 2022

You've posted in the wrong forum, so I moved this thread into Acrobat Reader Mobile.

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