Submit via Email button not working on mobile devices

[Guest]

Hello everyone,

I added a "Submit via Email" button onto my form and when it is opened on a computer it works as expected; however, when the form is opened on a mobile device (through the Adobe Acrobat Reader App) it allows the user completing the form to select the "Submit via Email" button but nothing happens. The button is highlighted but no action takes place.

I understand that the user can send the form back by 'Sharing' it but they are then required to manually enter the email address that the form is to be submitted to; with the "Submit via Email" button, I am able to define where forms are to be returned to without any user entry error.

It would be ideal if the button worked on a mobile device the same way it does on a computer.

Is this a common problem that everyone is experiencing? Is there a solution out there for this?

Thanks in advance!

[Tariq Ahmad Dar]

Hi pdfmaker86993093,

Sorry for the delay in response.

How did you create the Submit button? If you have added script rather than using default Button action this may happen.

Place a button on the form using Acrobat Pro, under button properties>Action, Select Action: "Submit a form" click on Add.

Once you add you get a prompt "Submit Form Selections", in the text box type mailto: youremailid@xxx.xx save the form a try again.

Let us know if that helps.

-Tariq Dar.

[alaat14847270]

i did that its for pc but not working for mobile device , any other way ?

[try67]

What mobile device? What application did you use? The details matter...

[alaat14847270]

android and iphone default applications , also in adobe acrobat app not working !

[Chris1051]

I am also suffering identical problems, having constructed the form following your guidelines.

[S. S]

Hi @Chris1051,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

There is a similar thread Solved: Re: Submit button not working on mobile devices, which has the solution in detail.

Please visit the thread once and let me know if it helps.

If not, please share the form with me over a private message so we can test the issue in-house and get back to you.

[To share a private message, click on my profile name-> click the blue button saying "Send a Message" on the next page]

Look forward to hearing from you.

-Souvik

[hareemr12790393]

I tried doing this too but still no hope. Please help me with this its very urgent

[NKOWA555]

Some web browser's default PDF viewers and some mobile devices have limited submission capabilities.

To be more compatible, you should offer an HTML form for submission.

Convert PDF form to HTML form. Submit HTML to ASP.net, and merge HTML data with blank PDF using iTextSharp. Send and attach to SMTP message.

Private message me if you are interested in a custom solution.

[JR Boulay]

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]