Subscription Issue?

Question

I just resubscribed but when to go to print something from my iPhone it's asking me to subscribe again.  Any ideas? How can I contact Adobe?

S_S · Accepted Answer

Hi @ron_8009,

Thanks for the response.

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/43Kxb1P)

Also, to start the refund process, please visit the link below from Apple:

Report a Problem (https://adobe.ly/4kFMnmJ)

Hope this helps.

Regards,
Souvik.

Amal. · Answer

Hi there,Hope you're doing well, and thanks for reaching out. We are sorry for the trouble.I checked your Adobe account and can see that you have a subscription for the AI Assistant. You can use the free Acrobat Reader mobile app to view, read, highlight, and print PDF files. Since you're seeing a message asking you to subscribe, could you let us know the exact steps you're following to print the file? The popup usually appears when someone tries to use a paid feature by mistake. Also, please make sure you're using the latest version of the app. Try updating it from the App Store or Play Store and restart your device to see if that helps. You can also check this help page for more info:https://adobe.ly/4kFsAnD Let us know how it goes!

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