Subscription Issue?

[ron_8009]

I just resubscribed but when to go to print something from my iPhone it's asking me to subscribe again.  Any ideas? How can I contact Adobe?

[Amal.]

Hi there,

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble.

I checked your Adobe account and can see that you have a subscription for the AI Assistant.

You can use the free Acrobat Reader mobile app to view, read, highlight, and print PDF files.

Since you're seeing a message asking you to subscribe, could you let us know the exact steps you're following to print the file? The popup usually appears when someone tries to use a paid feature by mistake.

Also, please make sure you're using the latest version of the app. Try updating it from the App Store or Play Store and restart your device to see if that helps.

You can also check this help page for more info:https://adobe.ly/4kFsAnD

Let us know how it goes!

[ron_8009]

Hi, I don't need the AI assistant.  How can I get a refund on that so I can resubscride to this? 

[S. S · Accepted solution]

Hi @ron_8009,

Thanks for the response.

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/43Kxb1P)

Also, to start the refund process, please visit the link below from Apple:

Report a Problem (https://adobe.ly/4kFMnmJ)

Hope this helps.

Regards,
Souvik.

[ron_8009]

Thanks, I cancelled my subscription but it won't give me a refund. What next? 

[S. S]

Hi @ron_8009,

Thanks for the response.

We have very limited access when it comes to managing subscriptions bought from the Apple Store.

In this situation, Apple would be in the best position to assist you.

Regards,
Souvik.

[mario_2281]

I dont really need this on my phone. I use my PC more ofter and work on that, not my phone. Is this app only for my phone? If so, how do I change it so I can use the service on my PC instead. 

[Amal.]

Hi there 

Hope you are doing well and sorry for the trouble. 

You need to first cancel the mobile subscription as described here https://adobe.ly/4nxA10K and then subscribe for the Acrobat pro subscription here https://adobe.ly/3JxqsAK 

~Amal

[mario_2281]

Good morning, thank you for the information. My concern is the money I paid for it. I dont have a problem canceling, my problem is getting a refund so that I can use the money for the correct product. How do I accomplish that?

[Amal.]

Hi there 

Please go through the help article https://adobe.ly/4oFbhEz to know more about the cancellation and refund process and policy. 

~Amal