Subscription

[Ros243902mbht]

I'm being charged but can't access premium. I have checked and the subscription purchase email and my adobe login email are the same. 

[S. S]

Hello Ros,

Hope you are doing well. I am sorry to hear that you experiencing issues trying to access the premium feature of the applicaiton.

Since you have checked with the e-mail address, you might want to try restoring the purhcase once from within the application and then check. Depending upon the platform that you use, you can click the links to get an idea about how to go through with restoring the purchases:

1. For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

2. For Android: Subscription Services — Acrobat for Android Help (adobe.com)

Also, after doing the restoration, please try:

1. Logging out of the application;

2. Restarting the device;

3. Log in back to the application using the same e-mail address that has the active subscription.

Hope this helps.

Regards,

Souvik.