• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Text disappears

New Here ,
Jan 09, 2019 Jan 09, 2019

Copy link to clipboard

Copied

Dear Adobe Staff,

I hope you can help me.

I already talked to the Custumer Service of Adobe Austria and they adviced me to delete the app and download it again. Unfortunately, that didnt help.

I am using the AdobeReader on a Android Samsung S3 Tablet.

When I draw a note in the lowest quarter of a page, that note would disappear as soon as I exit the text field.

I can open the comments list and tap at the comment, then it will appear where it should be on my document. However, the text is gone again when I select another comment or exit the comment overview.

Please let me know if Screenshots are needed.

Is it possible to add a new page to documents on the Tablet? That would be great.

Regards,

Benni

TOPICS
Android

Views

3.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 09, 2019 Jan 09, 2019

Copy link to clipboard

Copied

benko99  wrote

I am using the AdobeReader on a Android Samsung S3 Tablet.

Hi Benni,

I  moved this from Acrobat Reader to Acrobat Reader for Android phones and tablets where you should get a better answer.

Also, this is a user forum with some interaction from staff. Adobe staff will have a red STAFF badge.

~ Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2019 Jan 09, 2019

Copy link to clipboard

Copied

Hey Jane,

thank you very much!

Benni

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

Copy link to clipboard

Copied

HI Benni,

Sorry for the delay in response.

As you have mentioned above, when you exit the text field, the note added get disappear.

Is this issue occurs with a particular PDF or with all?

It would be helpful if you can share the screenshot and a sample file on which the issue occurs.

As it is not possible to attach the file here in the forum reply, please use the steps provided below to share the screenshots:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

To share a sample file, use the steps provided in this help link How to share a file using Adobe Document Cloud

Also, let us know the Adobe Acrobat Reader and Android version installed on your device.

We will be waiting for your response.

Please update the thread if the issue is resolved.

Regards,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

The same thing happens to me also

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 15, 2022 Jul 15, 2022

Copy link to clipboard

Copied

@wiltavares135 Hello,

 

I am sorry for the trouble. 

 

This issue has been reported to the team, and a bug is logged. This will be fixed in the upcoming updates.

 

In the meanwhile, can you please share a screen recording of the workflow you are following for us to investigate further.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 15, 2022 Jul 15, 2022

Copy link to clipboard

Copied

recording of what happens to the drawing

Sent from my iPad

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

@wiltavares135 Hello,

 

I am not able to see the video of the drawing. However, the issue is reported to the engineering team, and a bug is logged. 

 

We will fix this in the upcoming updates.

Still, if you could share the video again, it would be of great help.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

Sent from my iPad

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

Copy link to clipboard

Copied

@wiltavares135 Hi,

 

It looks like you are trying to share the attachment through email, due to which I cannot receive it.

 

You can revert by using the community reply option and click on the attachment link to attach the video or upload the file to the Document Cloud and generate the link to share here.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Looks like I can't send it, it's an mp4 that's why

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

I think it's uploading 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

@wiltavares135  Hi,

Thank you for sharing the recording. I will share this with the engineering team to investigate further.

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

Hello 

We have the same problem now, the text is disappering from Samsung tablet. What can i do? 

best regards 

madelen 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

@Madelen294909343qxc Can you please share a few pieces of information for us to understand better:

1. The application version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat)

2. The Android version your tablet is running;

3. A sample file on which you experienced the issue;

4. A screen recording of the workflow you are following.

 

Look forward to hearing from you.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied

Here are the photos. Hope that helped

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied

@Madelen294909343qxc I cannot see the files you might have shared using Email.

 

Would you mind replying by logging on to the platform and then attaching them? The mechanism deletes any attachments if sent through any other methods.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

Can you see this pictures?

 

best regards 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

LATEST

Hi @Madelen294909343qxc thank you for sharing the images.

 

From the screenshots, it looks like a different issue. 

 

However, will you be comfortable sharing the PDF with me over private message to investigate further?

[To send a private message, click on my profile name-> click the blue button that says "Send a message" on the next screen]

 

Look forward to hearing from you.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines