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benko99
New Participant
January 9, 2019
Question

Text disappears

  • January 9, 2019
  • 2 replies
  • 4918 views

Dear Adobe Staff,

I hope you can help me.

I already talked to the Custumer Service of Adobe Austria and they adviced me to delete the app and download it again. Unfortunately, that didnt help.

I am using the AdobeReader on a Android Samsung S3 Tablet.

When I draw a note in the lowest quarter of a page, that note would disappear as soon as I exit the text field.

I can open the comments list and tap at the comment, then it will appear where it should be on my document. However, the text is gone again when I select another comment or exit the comment overview.

Please let me know if Screenshots are needed.

Is it possible to add a new page to documents on the Tablet? That would be great.

Regards,

Benni

This topic has been closed for replies.

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 11, 2019

HI Benni,

Sorry for the delay in response.

As you have mentioned above, when you exit the text field, the note added get disappear.

Is this issue occurs with a particular PDF or with all?

It would be helpful if you can share the screenshot and a sample file on which the issue occurs.

As it is not possible to attach the file here in the forum reply, please use the steps provided below to share the screenshots:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

To share a sample file, use the steps provided in this help link How to share a file using Adobe Document Cloud

Also, let us know the Adobe Acrobat Reader and Android version installed on your device.

We will be waiting for your response.

Please update the thread if the issue is resolved.

Regards,

Meenakshi

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wiltavares135
Participating Frequently
July 14, 2022

The same thing happens to me also

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 15, 2022

@wiltavares135 Hello,

 

I am sorry for the trouble. 

 

This issue has been reported to the team, and a bug is logged. This will be fixed in the upcoming updates.

 

In the meanwhile, can you please share a screen recording of the workflow you are following for us to investigate further.

 

Thanks,

Souvik.

jane-e
jane-e
Community Expert
January 9, 2019

benko99  wrote

I am using the AdobeReader on a Android Samsung S3 Tablet.

Hi Benni,

I  moved this from Acrobat Reader to Acrobat Reader for Android phones and tablets where you should get a better answer.

Also, this is a user forum with some interaction from staff. Adobe staff will have a red STAFF badge.

~ Jane

    B
    benko99Author
    New Participant
    January 9, 2019

    Hey Jane,

    thank you very much!

    Benni

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