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Steve226712293fls
New Participant
June 23, 2022
Answered

The Acrobat reader app has a number 1 on the app.

  • June 23, 2022
  • 2 replies
  • 1768 views

Hi I have a iPhone 12 Pro i am having a problem with the app there is a number 1 on the app I can not figure out how to remove it. Can someone please tell me how to fix this issue it's driving me up the wall.  Steve

    This topic has been closed for replies.
    Correct answer S_S

    Hello Steve,

     

    I hope you are doing well. As per the above description and screenshot, I understand that you have a notification mark on Acrobat and are unable to get it to disappear.

     

    Let's try with a few steps and check if it works:

     

    1. Open Acrobat Reader Mobile-> Click on the Notification Bell icon on the top right beside the profile Icon;

    2. If this does not help; check for any updates available on the App Store;

    3. Go to Settings App on your phone-> Acrobat-> Notifications-> Disable the option to allow notification once.

    [Once disabled, check whether you still get the red dot with number 1 on the app or is it gone. If gone, enable notifications again and it should be good]

     

    Let me know if any of the above steps help.

     

    Thanks,

    Souvik.

    2 replies

    S
    Steve226712293flsAuthor
    New Participant
    July 1, 2022

    Yes I finally figured it out it in settings I did what you said it didn't work so I tried again yesterday I did something turned off notifications it worked the second time. Thank You,Steve

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 1, 2022

    @Steve226712293fls Thank you for taking the time to let us know that it worked.

    M
    Mark-in-Va
    Inspiring
    October 6, 2022

    I had the same problem, on iOS, but steps 1-3 did not work, nor did trying Settings several times. So I tried removing and reinstalling the app. I still got the (1) notification symbol until I said I didn't want notifications in the app setup. When I did that, the (1) symbol showed as cleared. Then I went to Settings and saw notifications were in fact on, so hopefully I'm all set. 

    S
    Steve226712293flsAuthor
    New Participant
    June 23, 2022

    Here is what it looks like on a iPhone 12 Pro the number 1 is on the Acrobat reader app I have tried everything I can think of. I attach a picture showing the issue. Thank You,Steve

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    June 24, 2022

    Hello Steve,

     

    I hope you are doing well. As per the above description and screenshot, I understand that you have a notification mark on Acrobat and are unable to get it to disappear.

     

    Let's try with a few steps and check if it works:

     

    1. Open Acrobat Reader Mobile-> Click on the Notification Bell icon on the top right beside the profile Icon;

    2. If this does not help; check for any updates available on the App Store;

    3. Go to Settings App on your phone-> Acrobat-> Notifications-> Disable the option to allow notification once.

    [Once disabled, check whether you still get the red dot with number 1 on the app or is it gone. If gone, enable notifications again and it should be good]

     

    Let me know if any of the above steps help.

     

    Thanks,

    Souvik.

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