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The issue with the second saved file when send a copy isnt fixed with the update

New Here ,
Sep 13, 2023 Sep 13, 2023

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Hallo, since weeks i have the problem when saving the file on my local storage on the iPad there is always a second file atteched with an ad for the mobile adobe reader. Since thia happend there where already 2 or more updates but no fix. I also reinstalled it without any changes. I have the latest update 23.08.01

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Edit and export , iOS

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hi @Marcel32255555le82,

 

Hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

 

We have rolled out a new update with the fix for the issue.

 

Please try and let us know if it is resolved.

 

-Souvik

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New Here ,
Oct 05, 2023 Oct 05, 2023

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Hello, no - the Problem isnt fixed. Since the update to 23.09.00 it worked all fine for a few days and today it started again to Save 2 files

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Adobe Employee ,
Oct 06, 2023 Oct 06, 2023

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Hi @Marcel32255555le82,

 

We are aware of the issue, and the fix will be released soon.

 

-Souvik

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