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Lauren298423190785
New Participant
May 11, 2023
Question

Trouble with pdfs - signing and editing

  • May 11, 2023
  • 1 reply
  • 628 views

I purchased the $69.99 yearly subscription to Adobe Acrobat Reader: Edit PDF app for my iPad. I use this for work and save a file from a website and need to be able to edit it, save as, and also sign with my Apple Pencil as needed.

 

When I download it and import to adobe it makes it a read only copy and it won't let me sign it. When I download it and "save to files" on my iPad and then go to edit it, it has the original document and anything I've typed on my iPad as a photo almost and when I edit more it types over the words already there.

 

I also cannot edit the same file on my iPad and then open it on my MacBook or else it types over words already there again.

 

Please help.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 14, 2023

    Hi @Lauren298423190785,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The file on which you experience the issue with;

    2. A screen recording of the workflow you are following, which also shows the errors or the overlap of the text;

    3. The application version of Acrobat Reader Mobile you use;

    4. The iPadOS version your device is running.

     

    Also, is it only with files downloaded from a particular website or with all the files? Can you check with any local files on your device if the result is the same?

     

    Look forward to hearing from you.

     

    -Souvik

    L
    Lauren298423190785Author
    New Participant
    June 24, 2023

    Hi, so sorry for the late reply. Life has been busy. 

    Unfortunately I cannot share my workflow. I have private patient information on my files and cannot video them or share them. They are simple fill in PDF forms (3 pages total) with fields that have header and a few fields that repeat on a few pages.  I simply need to fill in the info, be able to sign it, and access it on my phone, iPad, and MacBook Pro. 

    my adobe is version 23.05.01

    my iPad is a 9th generation running OS 16.3. 

     

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