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Nontando21795967d6lb
New Participant
November 17, 2021
Question

Unable to add signatures

  • November 17, 2021
  • 1 reply
  • 2327 views

I added signatures yesterday (16 Nov) but today (17 Nov) I get the error below and customer support said its not part of my package. Please clarify

Unable to process request

Please contact customer support for help.
This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
November 18, 2021

Hi @Nontando21795967d6lb 

 

Hope you are doing well.

As per the issue description that you are getting the error while adding a signature. Would you mind sharing a few details to understand the issue better?

1. Is it with only one PDF or with other PDFs too?

2. OS name and version?

3. Application version?

4. if possible could you share a screenshot of the issue?

 

Try to sign out and sign in back into the application and try again

 

Let us know if that helps.

 

Thanks,

Harsh

N
Nontando21795967d6lbAuthor
New Participant
November 18, 2021
Hi

1. It doesn’t allow me to add any documentation.
2/3. I’m subscribed to Adobe Acrobat and using it both on phone (iPhone 8+)
and Windows 10 on my computer.
Not sure how to answer those 2 questions.

4.
--
Kind regards
Nontando Nikelo
Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
November 18, 2021

Hi Nontando,

 

Le me reframe the questions:

1. Are you facing the issue on both Windows and iPhone?

2. If it is on anyone or the device, could you share the screenshot of that?

 

If it is happening on both devices, Try to add a signature from a browser with the link https://documentcloud.adobe.com

 

Thanks,

Harsh

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