Unable to download PDFs on Android devices

[wilw7699339]

I am not able to download PDFs on Android devices, I placed some PDF documents on a webpage.  I find that they open fine on the desktop and iOS devices.  However, on Android devices, I get a message that the PDF cannot be downloaded. What can I do to remedy this issue?

[sunshine_waf]

I noticed since I updated just day ago, now Adobe is requiring access to ALL MY FILES ETC, AND CAN DELETE OR MODIFY ANYTHING THEY CHOOSE. I'm very upset that a day or 2 ago I could open files I choose to see but now I can't unless I turn on the access to ALL FILES! RIDICULOUSLY AGAINST PRIVACY.

[atilola_6763]

• Acrobat version
• 24.12.2.3685

[Amal.]

Hi there

I hope you're doing well, and thank you for reaching out to us!

To help us better understand and resolve the issue you're facing with opening the downloaded PDF file, could you please provide some additional details?

1. Error Message:

   • What happens when you try to open the downloaded PDF?
   • Do you see any error messages or unusual behavior?
   • If possible, please share a screenshot of the error or issue for clarity.
     
     

2. Device and App Details:

   • Could you let us know the version of your operating system (OS)?
   • Please ensure the app is updated to the latest version from the App Store (iOS) or Play Store (Android) and restart your device after updating.
     
     

3. Additional Information:

   • If the issue persists, could you share a short video recording that shows the steps you’re taking and how the issue appears? This will give us more insight into what’s happening.