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Changing another email to register, and don't choose China will be ok .
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Hi jianhuas35283496,
Could you please share your Adobe ID under which you have purchased the Adobe Acrobat DC.
Please send it in private message, do not share it here on forum or on social sites as it can be misused by others.
Check your private message, I have replied you there.
Regards,
Meenakshi
My ID also can't login, help~
Hi igluon,
Could you please elaborate the issue you are experiencing.
On which application you are trying to login?
I'm using an android phone
We have sent you a private message to share your Adobe ID with which are trying to sign in on your mobile application.
Please share your details so we can triage the issue.
Hi,
I met the same problem, what should I do? Thank you.
Best regards,
JZ
Hi jzg26910428,
Could you please confirm the Adobe ID that you are using to sign in application.
I have sent a private message. Please revert on that with your Adobe ID.
Please do not share your Adobe ID on the social sites as it can be misused by others.
I met the same problem, what should I do? I want to solve this problem hurriedly, help. Thank you very much.
hi,
i meet the same problem., i need help. Thx.
Hi yaozhen,
Could you please let us know exactly when you get this error message.
Please share the exact workflow you do, when the error message appears.
Also, let us know the dot version of Adobe Acrobat Reader and OS installed on the device.
I have the same question, please help me.
Hi! I have the same problem and I already have some documents inside. Now i can't open it ,pls help. I got this message today.
same problem
Hi Zhiyagao,
Sorry for the delay in response.
As you are not able to login to the Adobe Acrobat Reader mobile application, please let us know what exactly happens when you try to log in.
Please make sure that you are using the right password to login the account.
Try to login to your online account Adobe ID here with the same credentials.
Check if you can log in to the account.
Let us know if you need any help.
Same problem, please help.me!
i meet the same problem., i need help. thanks super..
Hi All,
Could you please share the exact dot version of Adobe Acrobat Reader and OS version installed on your device.
Please also share your Adobe ID (that you use to login mobile application) in a private message.
*Note: do not share your Adobe ID here on forums and on social sites as it can be misused by others.
Since when you are experiencing this issue?
Please share the details asked so we can triage the issue.
I have already solved the problem，Thanks.
Thank you 陈彬彬 for letting us know that it is resolved.
Would you mind sharing how you resolved the issue? So it might help others.
Would request others to please share the details if you still experiencing the issue.
Hi 陈彬彬,
I'm in the same problem on Adobe Acrobat Reader on Windows. I'm from China, so I used a VPN, used another email address and chose the US to register for a new Adobe ID. When I used the new ID, the problem persisted. Any help will be great!
Hallo
I have the Same Problem. I can't sign in the document Cloud.
Hi Stefan,
As you are not able to sign in on Document Cloud, please make sure that you are using the right email address and the password.
Can you share the Adobe ID in a private message that you use to sign in?
To initiate the private message, hover your cursor on my profile name or the picture. You will get a small window with the message tab at the bottom.
Click on Message tab and type in the text to send it.
Could you please let us know what happens when you try to sign-in in Document Cloud?
Do you get any error message? If yes, please share the exact message you get.
Are you on a desktop or you using a mobile application?
Please let us know the information asked above.
We will be waiting for your response.
I cannot log in with cellphone, please help as well.
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