Unable to open pdf from WhatsApp

[Daniel39023070vli9]

Whenever I try to download a pdf from WhatsApp, I get this message:

" there is no printer connected to your account. Please add one"

Daniel

[sprinklr-integration-user]

Hi @Daniel39023070vli9

Hope you are doing well and thanks for reaching out.

Could you share the mobile device's OS version and the Acrobat Reader mobile app you are using? Please check for any pending/missing updates from the Play Store (Android) or App Store (iOS), try updating it, reboot the device once, and see if that helps.

Is this an issue with a specific PDF file or with all the files you try to download from WhatsApp?  Please share a small video recording of the workflow/steps you are doing for more clarity

Also, it might be due to a misinterpretation by your device or an app's setting that mistakenly links PDF downloads with printing functionalities. Assuming you are on Android, here are a few steps you can follow to try and resolve this issue:

1. Check Default Apps:
Ensure that a PDF reader app (Acrobat Reader Mobile) is set as the default app for opening PDF files.
- Go to your device settings > Apps > Default apps and check the settings.

2. Clear Cache and Data for WhatsApp:
- Go to your device settings > Apps > WhatsApp > Storage > Clear cache and Clear data.
Note: Be aware that clearing data might log you out of WhatsApp, so ensure you have a backup.

3. Check for App Updates:
Make sure both WhatsApp and your PDF reader app are updated to the latest version.

4. Printer Settings:
Check if your device has any default printer settings or apps that might be conflicting.
Go to device settings > Connections > More connection settings > Printing and see if there are any default printers set up that might need to be removed or adjusted.

Hope this information will help

~Amal

[Daniel39023070vli9]

I am using android  version 13 and adobe  acrobat  reader.  There is no update when I checked Google playstore.

[Amal.]

Hi there

Hope you are doing well.

Have you tried setting the Acrobat Reader mobile app as the default PDF viewer application on your device?

Go to Device Settings > Apps > Adobe Acrobat > Set as default > Clear Default.

The next time you try to open any PDF file, it will give the option to open with Acrobat Reader and to make it a default application for PDFs.

Let us know how it goes.

~Amal

[Daniel39023070vli9]

Adobe alr set as default

[sprinklr-integration-user]

Hi @Daniel39023070vli9

I hope you’re doing well.

Could you please provide a short video recording showing the steps you're taking to download the PDF file and the issue you're encountering? This will help us understand the problem better.

Additionally, if you could share the PDF file in question, that would be very helpful for us to investigate on our end.

~Amal