Unable to open the mail in pdf via adobe ... As its an error showing " app not working" even in just preview form , however adobe seemed to be crashing if used alone also

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Aish2301492771bv

New Participant

Question

Unable to open pdf in outlook

Forum|Forum|3 years ago
February 5, 2022
2 replies
1281 views

Unable to open the mail in pdf via adobe ... As its an error showing " app not working" even in just preview form , however adobe seemed to be crashing if used alone also

This topic has been closed for replies.

Harsh Vardhan Pareek

Community Manager

Hi @Aish2301492771bv

Would you mind sharing a few more details to understand the issue better?

1. OS version?

2. Application version?

3. If possible, could you share a video/screen recording of the issue?

Make sure that the app is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

P

ptempleton999

New Participant

Here's the screenshot of the version info.

I've attached the Adobe version info. I looked for an update, but so far there has been none.

Finally, the screenshot of the Outlook version.

When I tap on the Adobe attachment, the screen flickers briefly and does nothing. A second tap gives me the message in the attached screenshot.

Philip Templeton

Harsh Vardhan Pareek

Community Manager

Hi @ptempleton999

Thanks for providing the details. We have learned that this is fixed in the latest update of the Outlook app. Kindly update the app to 4.2203.2 and check if the issue persist.

~Harsh

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ptempleton999

New Participant

I'm having the same issue after updating my Android system to Android version 12 (UI 4.0) on my Samsung Galaxy 10+

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