• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
15

Unable to open PDF

New Here ,
Jan 01, 2024 Jan 01, 2024

Copy link to clipboard

Copied

I am trying to open a PDF from an armypubs.army.mil

 

The first error I get is "The document you are trying to load requires Adobe Reader 8 or higher. Etc" (attachment 1)IMG_0871.jpeg

I did a work around on a windows computer to save it. Sent to my email to try and open on my iPad and I get the error of "This form requires Acrobat Reader DC for Mac or Windows" (attachment 2)

IMG_0870.jpeg

 

I have an adobe pro account, I am using an iPad Pro 12.9 with the M2 chip.

 

Adobe App Version 23.11.01 (20231208.131409)

 

iPadOS is 17.2

 

 

PLEASE HELP!!

TOPICS
iOS , View or share PDFs

Views

1.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Hi @ChadCole907,

 

Hope you are doing well. Thank you for writing in!

 

The error you see is because of the file type. Dynamic forms or XFA files are not supported on the mobile version of Acrobat and they require the desktop version of either Acrobat Pro DC or Acrobat Reader to view.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

Hello @S. S,


Thank you for the response. Is there anything in the works for those types of forms being able to be worked on in the mobile apps?

 

Since most cell phones now a days and tablets are becoming more popular and easier to use versus be at a desk or pulling out a laptop.

 

Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 08, 2024 Jan 08, 2024

Copy link to clipboard

Copied

Foxit for iPad claims to be able to work with XFA (Dynamic) PDFs. I have some advanced XFAs that it would not work with, but that's been a while ago. It might be worth downloading the Foxit demo to see if it will open your file. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2024 Jan 09, 2024

Copy link to clipboard

Copied

Unable to open PDF

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 16, 2024 Jan 16, 2024

Copy link to clipboard

Copied

LATEST

Hi @ChadCole907 @Kamal ram34679450baxw @georgew42079760,

 

Would you mind sharing a sample file with us? The team is already working on getting the feature to open XFA files on Reader Mobile.

 

Getting an additional file would help us greatly in expediting the ticket.

 

Look forward to hearing from you.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines