Unable to restore my purchase again

[Shuo24556464hvq5]

Hi All

I purchased full year subscription on 13/05 as my original monthly subscription was unable to be restored. I needed the edit feature to complet one of my work ,so, I have no choice but to purchase again. 
And, today the some issue happened . It is very annoying and I need this to submit my sons home work .

Please could you look into this and update me as soon as possible ?

[S. S]

Hello,

I hope you are doing well. I am sorry for your experience with the subscription features.

Can you try logging in to the document portal and check if the tools work there for you?

Link for document cloud: https://acrobat.adobe.com/

If yes, please try the below steps:

1. Log out of Adobe Reader Mobile;

2. Restart the device;

3. Log back in with the same e-mail through which you did on the online portal.

Let me know if it helps.

Thanks,

Souvik.