Unable to View PDF in Full Screen

[Lee5C08]

I am unable to view PDFs in full screen in landscape. (Pic attached). I am using Huawei Matepad T10s and have the latest version of the app. Please help. 

[Ria Tagra]

Hi Lee5C08,

Hope you are doing well.

Thank you for posting your query here. You can try reading mode for better reading and viewing experience.

1. Open a pdf.
2. Choose the second icon.
3. Tap the reading mode.

You can also try liquid mode.

1. Open a pdf.
2. Choose the drop icon.

For more help refer to: https://www.adobe.com/devnet-docs/acrobat/ios/en/lmode.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

Regards

Ria

[Mizael Cantú]

I seem to have the same issue. I'm using OnePlus Tab. Please help. 

[S. S]

Hi @Mizael Cantú,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Are you trying to use landscape mode? We will like more clarity on the issue to investigate further. 

Would you mind sharing screenshots of the issue you experienced for better understanding? Meanwhile, you can click the page icon on the top menu (beside the search icon), select "Reading Mode", and then click once on the screen. This should make the menu icons disappear, giving you a full-screen view.

Look forward to hearing from you.

-Souvik

[Mizael Cantú]

Yes, I'm trying to use landscape mode and the screen will not occupy the full screen only half of the screen as you can see in the attached image. There is no setting to modify to fix at the moment, I have tried looking and I was not able to find it. 

[Mizael Cantú]

Oh and by the way, also doing the "reading mode" is only half of the page. 

[S. S]

Hi @Mizael Cantú, thank you for sharing the screenshot.

Have you tried clicking the full-screen button on the left side of the liquid mode? 

That should do the trick for you.

Let me know if that helps.

-Souvik

[Michael Kro.]

I can't figure this out.... I have an Oneplus Pad as well. Where is the full screen button so i can only see the pdf without the documents list on the left? Thanks

[Michael Kro.]

ups, last screenshot was missing the top menu. sry

[tim080]

Dit anyone manage to solve this already? 

I am having the exact same issue on my OnePlus Tab

[S. S]

Hi @tim080,

We are not able to reproduce the issue at our end.

Would you mind getting on a call with us? This would help us gather more information and get the fix expedited.

If you are up for it, please share your convenient time, time zone, and preferred email address over private message so I can share the meeting invite.

Look forward to hearing from you.

-Souvik

[Mizael Cantú]

[PII removed by moderator]

...Sent from my mobile device...

[S. S]

Hi @Mizael Cantú,

I have sent you an email with the details of the meeting. 

Kindly check for the same and respond so I can make the arrangements accordingly.

-Souvik

[Mizael Cantú]

I see no "full screen" button anywhere. 

[Swapneel S]

I am facing the same issue with my new OnePlus Pad go purchased last week. I have installed the latest version of Adobe. I can't see the PDF in full screen view in landscape mode.

 

Reading mode is disabled because there are 700 pages in PDF. Please advise.

[S. S]

Hi @Swapneel S,

Thank you for reaching out! 

The team is already aware of the issue and is working on the fix.

We request your kind understanding and patience in this.

-Souvik

[Mizael Cantú]

Ok, so I finally just figured out the solution. I am beyond happy! 

[S. S · Accepted solution]

Hi @Mizael Cantú,

Thanks for letting us know that the issue is fixed for you.

Anyone new coming to the thread, please try the below steps:

Go to Settings>Special Features>Dual Windows and try disabling Adobe Acrobat there. Hopefully, it should work, and the problem should be fixed.

-Souvik