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Unauthorized charges

elrico23770887i2hb
New Here ,
Mar 27, 2022 Mar 27, 2022

Hi good day, im still trying to hold my emotions and still be patient about this charges that you been done.Can someone explain to me why I was been charged 266.99aed for the subscription that i already canceled or Unsubscribe before the 7adys free of trial that you been stated before i made the subscription!? And do you think it was fare to take this amount of money that already consederd 1year payments.!!!

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elrico23770887i2hb
New Here ,
Mar 27, 2022 Mar 27, 2022

It even reminded me for the nexth year payment charges. 

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Harsh Vardhan Pareek Adobe Employee
Adobe Employee ,
Mar 29, 2022 Mar 29, 2022
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In Response To elrico23770887i2hb

Hi @elrico23770887i2hb 

 

Sorry for the trouble. Here is a discussion link on the cancellation and refund issue. Kindly check out the correct answer steps provided there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Thanks,

Harsh

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