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New Participant
March 27, 2022
Question

Unauthorized charges

  • March 27, 2022
  • 1 reply
  • 428 views

Hi good day, im still trying to hold my emotions and still be patient about this charges that you been done.Can someone explain to me why I was been charged 266.99aed for the subscription that i already canceled or Unsubscribe before the 7adys free of trial that you been stated before i made the subscription!? And do you think it was fare to take this amount of money that already consederd 1year payments.!!!

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1 reply

New Participant
March 27, 2022

It even reminded me for the nexth year payment charges. 

Harsh Vardhan Pareek
Community Manager
Community Manager
March 29, 2022

Hi @elrico23770887i2hb 

 

Sorry for the trouble. Here is a discussion link on the cancellation and refund issue. Kindly check out the correct answer steps provided there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Thanks,

Harsh