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13

Want to cancel subscription

New Here ,
Aug 25, 2020 Aug 25, 2020

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I want to cancel my subscription to adobe how i can do it 

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Cancel subscription , iOS

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3 ACCEPTED SOLUTIONS
Community Expert ,
Aug 28, 2020 Aug 28, 2020

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hi @janisbel26837366btsl,

 

I hope you are doing well. I understand that you want to cancel your subscription.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Nov 07, 2022 Nov 07, 2022

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Hi @Gail270059037g4k

 

Sorry for the trouble.

 

You may refer to the below link to learn how to cancel your subscription or trial based on the platform.

 

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

-Souvik.

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Community Expert ,
Aug 28, 2020 Aug 28, 2020

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Community Beginner ,
Mar 07, 2021 Mar 07, 2021

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Hello , i'm trying to cancel my plan but i can't (dont see any button, can't reach the customer service..) can you help me directly please ? 

 

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Community Expert ,
Mar 08, 2021 Mar 08, 2021

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Sadly I can't, as I only do voluntary technical support contributions in the Adobe Community Support forums.

 

To cancel plans you must contact Adobe directly, it is not done through the user-to-user support forums.

 

If the links that I provided above in this thread didn't help you, try by calling directly to one of the customer care phone nunbers here:

 

https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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Perfect ! Thank you for your help ! 

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New Here ,
May 28, 2021 May 28, 2021

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You Adobe Guys [abuse removed by moderator]

 

 

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New Here ,
Jun 07, 2022 Jun 07, 2022

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calling them didn't work either 

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Ya me too not getting any option to cancel . 

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New Here ,
Nov 07, 2022 Nov 07, 2022

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I am trying to cancel my free trial.  Please cancel

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Adobe Employee ,
Nov 07, 2022 Nov 07, 2022

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Hi @Gail270059037g4k

 

Sorry for the trouble.

 

You may refer to the below link to learn how to cancel your subscription or trial based on the platform.

 

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

-Souvik.

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New Here ,
May 12, 2021 May 12, 2021

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THIS IS A RIP OFF. YOU CHARGE 30 DOLLARS TO CANCEL ADOBE?

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New Here ,
Dec 14, 2021 Dec 14, 2021

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I feel your pain.

 

Thay wanted to charge me 87$ US!!

 

I have been trying to chat with them all day today and yesterday. They said it owuld be cancelled yesterday.

 

AND big surprise.. nothing happened, excpet now tryign to upsell me??

 

Comeon ADOBE.. this is not the way the world works.

 

For those of you who paid by card, you can use chargeback from VISA or Mastercard.. It ieven lowers Adobe's rating with them.. Ask Adobe about this or any supplier... VERYYYY bad for business:

 

https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html

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New Here ,
Jul 09, 2021 Jul 09, 2021

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I want to cancel my account

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New Here ,
Aug 03, 2021 Aug 03, 2021

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please cancel my trial

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Aug 08, 2021 Aug 08, 2021

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Hi All,  

  

Hope you are doing well. 

  

Don’t worry, you can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation? 

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions 

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria  

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New Here ,
Dec 17, 2021 Dec 17, 2021

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And what if I ordered the plan on a Windows device?  

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Community Expert ,
Dec 17, 2021 Dec 17, 2021

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If you have a plan for a windows device the cancellation steps are linked above throughout the discussion of this topic

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New Here ,
Aug 17, 2021 Aug 17, 2021

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How can I make sure that I have unsubsidized 

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Community Expert ,
Aug 21, 2021 Aug 21, 2021

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Contact Adobe Customer Care via webchat, the representative will confirm if you're good to go.

 

If the cancellation is good, also asked them to send you this confirmation to your email.

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New Here ,
Aug 27, 2021 Aug 27, 2021

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I already canceled why am I getting charged 

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Community Expert ,
Aug 27, 2021 Aug 27, 2021

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you must contact a representative to confirm if you're fully clear. 

 

Sometimes the system will keep generating those statements after you cancelled, but only a customer care rep can confirm this for you. 

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New Here ,
Jul 10, 2022 Jul 10, 2022

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bECAUSE THEY ARE f'N SCAM ARTISTS AND MAKE IT IMPOSSIBLE TO CANCEL HAVING YOU JUMP THROUGH HOOPS AND REQUIRE YOU TO DO ALL THIS CRAP. THEY MAKE IT IMPOSSIBLE. F'N SH*T SERVICE

 

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New Here ,
Oct 01, 2021 Oct 01, 2021

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Just please cancel my account which was intentionally made when I install an MS office on my new Apple laptop.

 

why is this so difficult to do. 

you know my email. You sent ne an email. You should be able to cancel it without learning ne learning your confusing cancel instructions.

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Oct 07, 2021 Oct 07, 2021

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Hi,

 

We are sory to inform you, we cannot cancel your subscription from our end. You can do that using the below given steps. Please give it a try.

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions 

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

 

If you have any further queries please feel free to reach out to us. 

Regards

Ria

 

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New Here ,
Oct 15, 2021 Oct 15, 2021

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Cancel subscription membership 

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