• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Why on Samsung devices updates are not highlighted?

New Here ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

As in the subject, every time I find an update for Adobe on my Huawei phone, I have to search "manually" in Galaxy Store -> Personal apps for effectively updating on my Samsung devices. It's really very annoying.
I already reported the bug to the email address shown in Galaxy Store for Acrobat for Samsung.

TOPICS
Android

Views

512

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

LATEST

Hi @andy-drew

 

Thank you for the heads up. I will be forwarding this to the team and sharing the updates with you at the earliest possible.

 

-Souvik.

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

Hi @andy-drew,

 

Hope you are doing well. Sorry for the trouble.

 

Generally, auto-update for apps on both Android and iOS is a stock feature and individual applications do not have much liberty to make changes to it.

 

I suggest you check within Galaxy Store if the auto-updates for applications (all and specific) are enabled so you can enjoy a rather effortless update of the application in the background.

You may learn more from here: Update Play Store and Galaxy Store apps on the phone (samsung.com)

 

Hope this helps.

 

-Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

Actually, I already asked Samsung Support (through the Samsung Members app, their official support way) and they said to write an email (and right now I'm using also community support, I've done both things) to Adobe itself.
So, I don't want just pass the buck, just collaboration to solve the issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

Hi @andy-drew,

 

Thank you for the information. While I check this with the team, I suggest you checking another option for the auto-update feature.

 

Open Google Play Store-> search for Acrobat Reader Mobile-> Open the corresponding page-> Click on three dots on the top right of the application page-> Check if the option to auto-update is enabled there.

 

Hoep this helps.

 

-Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

Yes, it's already enabled.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

LATEST

Hi @andy-drew

 

Thank you for the heads up. I will be forwarding this to the team and sharing the updates with you at the earliest possible.

 

-Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines