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Adobe Reader 18.09.14 unable to find attachments within a PDF

New Here ,
Oct 09, 2018

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I have a secure pdf file that has 2 attachments.  When I open this file on my desktop's acrobat reader, I am able to view both attachments.

(In the desktop Reader, there is an Attachments Panel that lists both attachments)

However, when I open this file on my iOS acrobat reader, the application does not find either attachment

(In the IOS Reader, I click on the ... in the upper right hand corner and choose attachments.  The application displays a window with the title "Attachments" that says "No files in this location")

Is this a known issue or limitation with Adobe Reader on this IOS?

Thanks,

Jason G

Hi all,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

We apologize for the inconvenience caused.

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Adobe Reader 18.09.14 unable to find attachments within a PDF

New Here ,
Oct 09, 2018

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I have a secure pdf file that has 2 attachments.  When I open this file on my desktop's acrobat reader, I am able to view both attachments.

(In the desktop Reader, there is an Attachments Panel that lists both attachments)

However, when I open this file on my iOS acrobat reader, the application does not find either attachment

(In the IOS Reader, I click on the ... in the upper right hand corner and choose attachments.  The application displays a window with the title "Attachments" that says "No files in this location")

Is this a known issue or limitation with Adobe Reader on this IOS?

Thanks,

Jason G

Hi all,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

We apologize for the inconvenience caused.

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iOS

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3.0K

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Oct 09, 2018 0
Adobe Community Professional ,
Oct 09, 2018

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Remove the security of the file and try again.

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Oct 09, 2018 0
New Here ,
Oct 09, 2018

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I don't feel like this is the right direction (the document is meant to be encrypted) but I am willing to give it a try..

How do I remove security in Adobe Reader for iOS?

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Oct 09, 2018 0
Adobe Community Professional ,
Oct 09, 2018

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Not possible. You need Adobe Acrobat for this.

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Oct 09, 2018 0
New Here ,
Oct 09, 2018

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Thanks for the idea but this direction won't really help the recipient of these files.  Back to my original question:

Why can Adobe Reader on Windows see the attachments but Adobe Reader on iOS cannot?

(Update:  I'm told by a colleague that Adobe Reader on Android can see the attachments as well)

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Oct 09, 2018 0
Adobe Community Professional ,
Oct 09, 2018

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The reason for this can be the security of the PDF file.

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Oct 09, 2018 0
New Here ,
Oct 10, 2018

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Generically, I don't see any reason why a secure PDF cannot have attachments.

More specifically, this file works with security in Adobe Reader - Windows and Adobe Reader - Android so I don't think this is the case.

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Oct 10, 2018 0
Adobe Community Professional ,
Oct 10, 2018

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I can't help you with this issue.

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Oct 10, 2018 0
New Here ,
Oct 10, 2018

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Who can help with this.  This clearly is a bug in the adobe iOS application given the Android (same UI) does work - its not a security issue at all.

Can you not please raise issue with support to resolve this.  It was working in previous readers.

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Oct 10, 2018 0
Adobe Community Professional ,
Oct 10, 2018

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Oct 10, 2018 0
New Here ,
Oct 25, 2018

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Any solution? Same problem here and it is getting a big problem, because I use encrypted PDF many times!

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Oct 25, 2018 0
Adobe Employee ,
Oct 27, 2018

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Hi all,

Sorry for the inconvenience caused.

We are currently working on a fix for the problem and will let you know when we have a new release containing the fix.

Thank you for your patience.

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Oct 27, 2018 0
Community Beginner ,
Oct 29, 2018

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Same problem here. I need to access attachments to my encrypted PDFs on a regular basis for work on mobile devices. Not acceptable or possible to have to use my Mac every time.

Any progress on a solution - or even a timescale?

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Oct 29, 2018 0
Adobe Employee ,
Oct 30, 2018

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Hi All,

We have recently released an update version 18.10.02 for iOS application.

Please update the application and check if you can find the attachments in the PDF.

Check if you can open those attachments.

Let us know your feedback.

Regards,

Meenakshi

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Oct 30, 2018 0
New Here ,
Oct 31, 2018

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Hi,

the problem still exists, no attachments are shown.... If you like, you could contact me, then I can send you an example file.

Regards,

Markus

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Oct 31, 2018 0
Community Beginner ,
Oct 31, 2018

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Marcus

I still can’t see or access any attachments on my iPhone or iPad.

I noticed in the thread that a solution was being worked on as I am clearly not the only person experiencing this.

Thanks

Anne

Sent from my iPhone

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Oct 31, 2018 0
Adobe Employee ,
Nov 05, 2018

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Hi all,

Sorry for the inconvenience caused.

We are aware of the issue and are investigating it.

We appreciate your patience.

Regards,

Meenakshi

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Nov 05, 2018 0
Adobe Employee ,
Nov 11, 2018

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Hi all,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

We apologize for the inconvenience caused.

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Nov 11, 2018 1