I can’t save files in adobe document cloud

Forum|Forum|6 years ago
December 3, 2019
2 replies
4639 views

I could save to adobe document cloud and load files from it before. When I upgrade my iOS to 13.2 ,I can't save files to adobe document cloud.By the way,I can still download files from it.

This topic has been closed for replies.

M

Miguel A Tarango

New Participant

Deja de molestar no jodad

Meenakshi Negi

Community Manager

Hi there,

As you have mentioned, you are not able to save the file to Document Cloud using the Adobe Acrobat Reader mobile application after the recent iOS update.

Please ensure that you are using the latest available version for the application. Check the App store on your device for the available updates.

Try signing out of the application and rebooting the device.

NOTE: Do not uninstall applicatio without creating abackup of the files in the application.

What happens when you try uploading the files? Do you get error messages?

Share the current application version installed on the device.

Let us know if you need any help.

Regards,

Meenakshi

R

Robin39

New Participant

I am having the same problem. I tried the suggestions you gave but it didn't fix the problem. I am using an iPad Pro with iOS 13.1.3 and Acrobat version 19.11.00 (20191114.173841). It won't let me copy the error message I get but it basically says it's unable to save to the document cloud and it puts a (recovered) version in my current files. This happening for a couple or three weeks, I believe since the latest version of your app automatically updated.

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