My adobe acrobat app can't log in automatically

New Here ,
Apr 18, 2019

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帐号登录后,关闭app,再次打开app就必须重新登录。而adobe scan却不要重新登录。

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Adobe Employee ,
Apr 24, 2019

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Hi Dongh,

Sorry for the delay in response.

As you have mentioned above, you cannot log in to the application again after closing it once.

Could you please confirm, if you are referring that the application does not keep you logged in?

If that is the case, please provide us some details as asked below:

- Please confirm if you are using the Adobe Acrobat Reader or the Adobe Scan application

- Share the exact version of the application.

- What is the make and model of the device? Also, let us know the OS version on the device.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

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New Here ,
Apr 24, 2019

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我的手机型号是谷歌 google pixel3,系统是原生系统安卓9.0。

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Adobe Employee ,
Apr 26, 2019

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Could you please provide the application version that is currently installed on the device?

Also, please confirm if the issue is that the application does not keep logged in when you re-open it.

Let us know if you have a different issue.

Regards,

Meenakshi

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New Here ,
Apr 26, 2019

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您好,我的adobe acrobat版本是19.2.1.9183(google play store下载的)。打开登录后关闭,再次重新打开就是非登录状态。以前没有这样的问题。同样是你们贵公司的app adobe scan(版本19.03.28)就没有这样的问题,登录后再打开,保持登录状态。感谢回复

获取 Outlook for Android<https://aka.ms/ghei36>

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Adobe Employee ,
Jun 06, 2019

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Hi Dongh,

Sorry for the delay in response.

Please make sure that the application is updated to the latest version.

Did you check if the issue occurs only with the Adobe applications on the device?

Also, please let us know if the issue occurs on an alternate device. Try to use the application on an alternate device and let us know how it goes.

Regards,

Meenakshi

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New Here ,
Jun 06, 2019

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我在另一台一加6t手机也试了,也是一个样子

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Adobe Employee ,
Jun 10, 2019

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Hi Dongh,

Did you update the application to the latest version?

Please confirm the Application version installed on both the device.

Does one plus 6t have the same Android version?

Also, please confirm if you are referring that the issue occurs with the Adobe Scan as well.

Or if you are referring that the Adobe Scan works fine and stay logged in?

Regards,

Meenakshi

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New Here ,
Jun 16, 2019

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我另外一台手机(oneplus 6t Android 9.0)也是一样的情况。都是最新版app。

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Adobe Employee ,
Jun 21, 2019

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Hello,

Would you please try once to update the application to the latest version available?

If you have already updated the application, please confirm the Acrobat Reader version number on both the devices and check if the issue still persists.

Regards,

Meenakshi

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