Skip to main content
S
Sai0101
Participant
February 11, 2021
Answered

Adobe Acrobat Reader 21.001.20135 preventing users to connect to Global Protect

  • February 11, 2021
  • 14 replies
  • 14860 views

We observed Adobe Acrobat Reader 21.001.20135 version is perventing users from connecting to global protect. If the users login in Global protect and the screen freezes and there is a background error message which says 'The Acrobat PDF browser plug -in is missing Please reinstall Adobe Acrobat or Adobe Acrobat Reader to fix this problem. Please reinstall Adobe Acrobat or Adobe Acrobat Reader to fix this problem" After uninstalling the Reader users are able to login to Global Protect. We see IE Addons of Adobe Enabled still we see the issue. Tried disabling the add on but no luck? Any one facing similar issue? Any thoughts on how to fix this issue?

 

 

    This topic has been closed for replies.
    Correct answer karanmalik

    Hi All,

     

    We have released update today which addresses this issue. Release notes of the update: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

    Let us know if this fixes this issue for you all.

     

    Thanks,

    Karan

    14 replies

    K
    Adobe Employee
    karanmalikCorrect answer
    Adobe Employee
    February 15, 2021

    Hi All,

     

    We have released update today which addresses this issue. Release notes of the update: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

    Let us know if this fixes this issue for you all.

     

    Thanks,

    Karan

      michaels71184085
      michaels71184085
      Participating Frequently
      February 15, 2021

      it looks like Adobe released an update today to fix the issue thankfully....

       

      21.001.20138 Optional update, Feb 15, 2021

       

      4324403: Error “PDF browser plugin is missing, reinstall the application” shown on opening PDF in browser

       

      4324403: Hang on connecting to Global Protect tool with error “PDF browser plugin is missing, reinstall the application” shown in background

      A
      AaronWaNORD
      Participant
      February 13, 2021

      Our organization was facing the same issue and we already had C++ 2019 Redistributables included in our company image. I was able to resolve the problem by using an Intune Administrative Template and disabling the Adobe Reader IE Add-on by using its Class ID. This can also be done via GPO for anyone who is not using Intune.

      ADMX Template:
      \Windows Components\Internet Explorer\Security Features\Add-on Management

      Setting is "Enabled"

      Adobe Reader Class ID that worked in our environment:
      {CA8A9780-280D-11CF-A24D-444553540000}

      Entry set to 0 to Disable

      Hope this might help others facing the same issue.

      michaels71184085
      michaels71184085
      Participating Frequently
      February 15, 2021

      it looks like Adobe released an update today to fix the issue thankfully....

       

      21.001.20138 Optional update, Feb 15, 2021

      4324403: Error “PDF browser plugin is missing, reinstall the application” shown on opening PDF in browser

      4324403: Hang on connecting to Global Protect tool with error “PDF browser plugin is missing, reinstall the application” shown in background

      I
      izogfif
      Participant
      February 13, 2021

      Download and install Microsoft Visual C++ 2015-2019 Redistributable (x64). You can get it via this link: https://aka.ms/vs/16/release/vc_redist.x64.exe

      The issue is most likely due to the fact that 64-bit Adobe Acrobat PDF ActiveX plugin fails to load since vcruntime140_1.dll is missing.

      D
      DFitzMyovantSciences
      Participant
      February 13, 2021

      My company is experiencing the same issue, using Okta for MFA and hanging during the push process. We've only had a couple of instances of the issue reported so far, but have a a few 100 people on this version. Opening the task manager, and ending the Adobe Acrobat.PDF sub process under the GlobalProtect Client process allows the connection to complete. Looking forward to Adobe's response on this issue!

       

       

      P
      Premendra5C16
      Participant
      February 12, 2021

      Our Organiarion is also facing the same issue, user are not able to log into GlobalProtect VPN client. When connecting to VPN users get this Adobe prompt which breaks SAML authentication.

       

       

      E
      Eric5F9C
      Participant
      February 12, 2021

      Same error when trying to load a custom .NET application.  WTF!

      Is Adobe going to fix this?

      E
      Eric5F9C
      Participant
      February 13, 2021

      Thanks to izogfif's post, installing Microsoft Visual C++ 2015-2019 Redistributable (x64) fixed our issue.

       

      D
      David5DE7
      Participant
      February 11, 2021

      Has anyone been able to figure our why this is affecting PA's GlobalProtect only?

      Thanks.

      N
      NemesisDBF
      Participant
      February 11, 2021

      It doesn't affect GlobalProtect only - see this report: https://community.adobe.com/t5/acrobat-reader/bug-version-21-001-20135/td-p/11821802 it likely affects browser operations and SAML auth (performed through browser or browser API). 

      I assume Adobe plugin is capturing something it shouldn't.

        N
        NemesisDBF
        Participant
        February 11, 2021

        This fix might be influencing IE/Browser operations: 

        https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021.html

        Browser
        4318604: Performance: PDF files taking longer than usual to open via SAP

        SAP GUI can call IE to open pdf files

          D
          defaultgvyr4vhafhlf
          Participating Frequently
          February 11, 2021

          For those till dealing with this issue, we've found a workaround that's fairly simple for users to perform themselves and allows users to authenticate without the hidden dialog popping up. Disable the Adobe PDF Reader add-on in IE. It may be here:

          or here:

          Good luck!

           

           

            W
            William5CEF
            Participant
            February 11, 2021

            I verified this works too! Thank you! 

            W
            William5CEF
            Participant
            February 11, 2021

            Having same issues here. Uninstalling Adobe Reader and restarting fixes all issues with Global Protect.

            D
            Dhebal
            Participant
            February 11, 2021

            Same for our organization.  I have a ticket opened with Palo Alto, but not sure what help they will be to us. 

              michaels71184085
              michaels71184085
              Participating Frequently
              February 11, 2021

              Thank you - this was going to be our next action - please update us if you get any kind of info!

                D
                Dhebal
                Participant
                February 11, 2021

                Per Palo Alto, this is an Adobe issue.  They are seeing issues across different types of login (LDAP, SAML).  They are suggesting to downgrade the version of Adobe Acrobat until they can patch it. 

                 

                "Thanks for the update. Yes I can lower and keep monitoring.
                From what we've seen the Adobe update is breaking the SAML page somehow. I don't see any patches worked on from a GP standpoint.
                Apparently, other vendors are affected as well so this is something Adobe will have to patch soon.

                If I receive any notice about a possible GP hotfix or an adobe patch, I'll notify you asap.                "

                 

                 

                  Show more replies
                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices