Adobe Sign: File Upload Failed/Not able to Establish Connection

Forum|Forum|2 years ago
November 1, 2023
11 replies
33752 views

I'm trying to use the Adobe Sign feature in Adobe Acrobat Pro. I go to send the file, press the "review & send" button, then to the send screen where I press send, and get the following error message.

File upload failed

_____

We were not able to successfully establish any connection with the server. Kindly save your agreement as a draft and try again later.

Error Code: 403

Error messag also attached.

Any help is appreciated.

How to

Correct answer natxpascual

So it looks like Adobe Sign was having problems accessing synced online-only OneDrive files (files with a blue cloud or green tick status icons). Close Acrobat, open the folder where the PDF is located, right-click the file, and select "Always keep on this device". You should see a solid green circle with a white checkmark icon next to the file. Open the file and try to send it again.

I know there's a lot of posted discussions about this issue but I found no concrete solution so this might help.

A

Alex36677770hbzm

Participant

Same, but "Error Code: 400". Solution: send out for signature to 10 or fewer signatories.

Tried every combination on the desctop app, saw the advice on this thread and gave it a try from the web extension. When I tried to send through there, it gave me the correct error message, so I went back to the desctop app, deleted the excess signatories and it went out without a hitch.

C

Charles36138501ua75

Participant

It appears this issue can occur if an update has been deployed for the Adobe Acrobat software but your copy of Acrobat hasn't yet updated. We had to sign out of Acrobat (this closed Acrobat) and the website in a browser. Wait a few seconds and reopen Acrobat and sign in to the software. After this the signing section worked (note the UI for it had drastically changed indicating the developers had changed that area of teh code). My best guess is the API on the Adobe Webservers for e-sign had changed and need the updated code on the client to allow access or the server refuse older Acrobat clients access until they have updated to the correct patch level. In either case its poor form in m,y book to leave paying customer hanging with a clear message as to what is going on a greyed out tiney 403 in the dialog box is unacceptable in my opinion. It should clearly state if the client needs to be updated.

J

Josue35190267viqz

Participant

This worked for me today, thank you. My Error was, 401

-Log out of Adobe app
-Log out of Adobe Browser
-Close App

-Close Browser
-wait 10 seconds
-reopen app
-sign in

Good to go

N

natxpascualCorrect answer

Participant

So it looks like Adobe Sign was having problems accessing synced online-only OneDrive files (files with a blue cloud or green tick status icons). Close Acrobat, open the folder where the PDF is located, right-click the file, and select "Always keep on this device". You should see a solid green circle with a white checkmark icon next to the file. Open the file and try to send it again.

I know there's a lot of posted discussions about this issue but I found no concrete solution so this might help.

B

BD12

Participant

Still not getting the error message (22 Feb 2024) and just tried this but no luck. Been having this issue for weeks now hoping it would rectify but will contact Adobe today for assistance.

B

BD12

Participant

Whoops sorry, I meant still not working!

P

Production35362221g07f

Participant

I found a work around!!! If you log into your adobe through the web browser - google chrome instead of logging in with the desktop app.... then view all apps, view all tools, scroll down to the bottom and click fill e-sign then request e-signature from there! it will work from within google chrome. you can then close this out and use your desktop app, it seems to bypass some glitch maybe, i dont know i am not a technical person i just clicked around and got lucky with several of our PCs here! Good Luck!

T

Troy35288941xz0p

Participant

We were able to resolve this. My team member worked with Adobe. They needed to complete a reset on their end to resolve the issue. It took several hours but they made the adjustments to all of our users accounts.

P

Production35362221g07f

Participant

Same error here, on mulitple computers.

S

soulshinecs

Participant

I had the same problem, mine said "Error Code 0". very frustrating! I saved the draft of the PDF in Adobe Acrobat to the CLOUD and restarted my computer for good measure. I opened up my draft (that rwas saved in the cloud) from 'recent docs' that pops up when opening Acrobat. I hit "review and send" and it worked!