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Participant
February 20, 2019
Answered

Adobe Sign is adding a blank page, signature and email

  • February 20, 2019
  • 6 replies
  • 8018 views

I've been using Adobe Sign for a while now and this is a first.  I have a one page document I want to make a template.  When I add the signature spots, dates and printed names and then send...what the recipients receive is a TWO page document with the second page being a blank page except for a signature and an email field that I did not put in the template.  All other fields are correct and in place.  I've flattened the PDF and added the fields within Adobe Sign.  I've added the fields within Acrobat and then uploaded to Adobe Sign.  I've tried everything I know what to do.  Can someone help?

Correct answer Meenakshi Negi

Hi Theresas,

Sorry for the delay in response.

If you add the recipient with signer role and do not add the signature field on the document, a signature field automatically will add at the end of the document. This is an As designed behavior.

If that is not the case, please share the exact workflow you do when you send the document.

How exactly you add the fields on the document?

Would it be possible to share a document with us? How to share a file using Adobe Document Cloud

You can also send the document in a private message. Take help of the steps mentioned here How Do I Send Private Message

Let us know if you need any help.

Please update the thread if the issue is already resolved.

Regards,

Meenakshi

6 replies

Participant
August 15, 2025

So i just experienced this issue. It is indeed some type of glitch because initially i set up my template to include a signature, however, i had modified a workflow and template several times, i am assuming something may have caused this glitch from the frequent changes? Anyway, while i was reviewing the form as a signer, i noticed that although it was set up as a signature line, when i went in to try to sign the document, it asked me if i wanted to initial although it said signature. I went back into edit the template and it said signature on the edit side as well. I deleted the signature line and re-added it with a different name Such As "Signature Pg. 4 V2" and that fixed it. Also, im pretty sure i could just delete and recreate the template and this would also solve this issue. Hopefully this helps someone.

Participant
August 29, 2023

I was having the same issue.  I figured out a solution to this issue via the API since I didn't have access to our company settings.  When adding signatures to the document, make sure required = true.  See my PHP below:

array(
'locations' => array([
'height'=> 30,
'left' => 40,
'pageNumber'=> $iPageNum,
'top'=> 135,
'width'=> 200
]),
'name' => "test_signature_leader",
'assignee' => $id,
'contentType' => "SIGNATURE",
'displayLabel' => "Sign Here",
'inputType' => "SIGNATURE",
'readOnly' => false,
'required' => true,
'visible' => true
);

Participant
August 9, 2023

This company setting did not fix the problem.

Participating Frequently
August 9, 2023

You will want to make sure that "Require signers to provide their job title when e-signing is also unchecked. You cannot require anything that would be part of the signature block and only place a signature line on the document. If you require either (or both) the Job Title and Company when e-signing, and only add the signature line, Adobe will add the signature blocke, which will include the Title and/or Company, depending on which you have selected to require. If neither is required, the signature block will not be added.

Participant
July 27, 2023

I also found some issues in Form Field API calls. When I use (/agreements/{agreementId}/formFields) and the "assignee" is null because i want to send five people, But the custom signature does not appear, and the signature block is used by default,why? 

Patricia Mims
Participating Frequently
July 27, 2022

I am having the same issue. I am creating a template with 2 signature fields. Then creating a workflow using the template. Whether I use the template or the workflow it is adding the additional signature fields at the end.

 

mariahweyne
Inspiring
July 26, 2023

Make sure the fields are marked as signatures, not text.  

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
February 28, 2019

Hi Theresas,

Sorry for the delay in response.

If you add the recipient with signer role and do not add the signature field on the document, a signature field automatically will add at the end of the document. This is an As designed behavior.

If that is not the case, please share the exact workflow you do when you send the document.

How exactly you add the fields on the document?

Would it be possible to share a document with us? How to share a file using Adobe Document Cloud

You can also send the document in a private message. Take help of the steps mentioned here How Do I Send Private Message

Let us know if you need any help.

Please update the thread if the issue is already resolved.

Regards,

Meenakshi

Participating Frequently
July 26, 2023

What are the required signature fields that are needed on templates, as I always add the required signature fields for each of the signers. However, Adobe continues to add the Signature Block. Is this a configuration I need to change, because again, the fields I'm adding is the signature field, and they are set to required.

 

mariahweyne
Inspiring
July 26, 2023

Vertify the signature type that was added in your template.  Make sure it says Signature and not Signature Block.