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Adobe Sign maximun file size 8 Mb

Community Beginner ,
Feb 01, 2024 Feb 01, 2024

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This week I noticed that the maximum file size for Adobe Sign documents is 8 Mb instead of 10 Mb.

Is this a new policy? On the Acrobat website, the file size is 10 Mb (Last updated Jan 22, 2024).

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Send documents , User interface issues

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Hi Rene35188300e15y,

 

Thank you for reaching out.

 

Could you please share more information on how you noticed this change in file size? Did you try sending any file with a larger size than 8 Mb?

It would be helpful if you could share more details with us.

 

Thanks,

Meenakshi

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Community Beginner ,
Feb 01, 2024 Feb 01, 2024

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Hi Meenakshi,

 

Every week I send some documents for signature. Some of them I have to optimize so that their size is less than 10 Mb. And this week when I try to sign documents with a size between 8 and 9 mb I get the message in Acrobat to reduce the file size (See attached file Adobe File size error.jpg).

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New Here ,
Feb 22, 2024 Feb 22, 2024

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I'm also getting the 8MB error message. Is there any update on this issue?

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New Here ,
Feb 25, 2024 Feb 25, 2024

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I had this confirmed by a customer rep the other day. Really frustrating.

I have a document that is 7.4MB and I can't send it for a signature....

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Advisor ,
Feb 26, 2024 Feb 26, 2024

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You can reduce the file in Acrobat.  Save as...

mariahweyne_0-1708979509865.png

 

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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Yes, but this happens after reducing the file size. For example, original file 18 Mb, reduce file size 8.75 mb. When trying to sing message to reduce the file size appers.

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi Rene35188300e15y,

 

Sorry about the delay in response.

 

Could you please share the screen recording of the complete workflow? We will share it with the team for further investigation.

 

Thanks,

Meenakshi

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New Here ,
May 16, 2024 May 16, 2024

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I tried to send a file and it gave me a 9MB limit. I'm super unhappy. I need 10.  That MB really makes a huge difference in quality of what I can scan and email for signature. 

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New Here ,
May 16, 2024 May 16, 2024

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Maybe it's time to cancel with adobesign if this can't be fixed..... 10 MB isn't that big. Please.... 

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