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R
roger_7659
Participant
March 5, 2025
Question

Bulk Send function is not recognizing my .CSV file as a "recipient"

  • March 5, 2025
  • 1 reply
  • 306 views

Hello All,

 

I'm trying to execute a bulk send for the first time, and I'm using the CSV upload option to do so.  The tool recognizes the CSV file and imports it successfully, but when I try to move to the next step, I get an error that says "Please add at least one recipient."   Screenshot below.  I don't see any other items to enter/fill, so I'm at a loss as to what the error means.  Any help would be appreciated -- thank you!

 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 5, 2025

Hi there,

Hope you are doing well, and thanks for reaching out.

To better understand and assist you with the issue, could you please share a step-by-step breakdown of the workflow that leads to the error message? If possible, a short video recording of the steps and the issue occurring would be very helpful for more clarity.

 

If you are using the Acrobat Sign Enterprise plan, you may also reach out to the Acrobat Sign Enterprise Support team for further assistance. You can find the contact options and support resources in the following help article: Acrobat Sign Support Resources.


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