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Question

Can't request e-signatures

Forum|Forum|2 years ago
January 10, 2024
3 replies
1958 views

Good morning.

Few time ago we changed our Adobe reseller, and renewed the company licenses (that includ Adobe Sign services).

However since we switched the reseller we can't request e-signatures. When we try from the app we get this message: "You don't have access to this service. Please contact your IT Administrator to gain access.".

If we try via web-app we get another message: "Request e-signature services aren't available for the profile you selected when signing in."

I tried changin the email address associated to the account, eliminating and after 30 days recreating the account, but no solution is working. Please help.

Security digital signatures and esignatures

mariahweyne

Inspiring

Question - did they renew the old contract o create a new contract. It seems like a Profile Selection situation.

B

Ben38861809txsy

New Participant

Have you found a solution? I am experiencing the same issue.

S

Sandro34708943ykyzAuthor

New Participant

No other solution than using another e-signature software.

Adobe customer care is one of the worst I ever experienced and they really provided no help in this.

T

Tariq Ahmad

Community Manager

Hi @Sandro34708943ykyz,

Sorry for the troubling experience, and thank you for reaching out with your question.

I looked into your account based on the email ID you are logged-in on Adobe Community. I see your Acrobat subscription is inactive and disabled, and I don't see any other active subscription from Adobe that can help you with the feature "Request for signature" option.

Let me know if you have further questions.

~Tariq

T

Tamara Knapp Advisory

Participating Frequently

I am having a similar issue. I suddenly can no longer request signatures through my Pro account. On my desktop app I get "authentication failed" and online I get "Request e-signature services aren't available for the profile you selected when signing in"

T

Tamara Knapp Advisory

Participating Frequently

I followed another suggestion about changing the email account and then back and now I get "Access Denied" you do not have access to this service. Please contact your IT Administrator to gain access

T

Tariq Ahmad

Community Manager

Did you ever find a solution to this? I am having the same issue.

Hi @Ben38861809txsy,

I looked into your account based on the email ID you are logged-in on Adobe Community. I see your Creative Cloud All apps subscription is inactive and disabled, and I don't see any other active subscription from Adobe that can help you with the paid feature "Request for signature" option.

Let me know if you have further questions.

~Tariq

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