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Can't sign document in Edge browser - can't find an app ???

New Here ,
Dec 10, 2019 Dec 10, 2019

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My user clicks a link in an email from a trusted employee, asking for a signature.  The link in Outlook is clicked, up pops the default browser Edge.  The user logs in using Adobe ID.  Edge then presents a dialog box saying he needs a new app???  But it has worked in the past for this user, and other users on different PCs.  Chrome/Firefox are OK.  Screenshot attached.  It has worked before.  I have cleared caches, makes no difference.  Any ideas anyone?  Thanks.

This pops up after my user signs in using Adobe ID.This pops up after my user signs in using Adobe ID.expand image

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Adobe Sign forms , Product information , User interface issues

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