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curticeb49323855
curticeb49323855
Participant
February 6, 2017
Answered

Changing the name shown when sending a doc for signature

  • February 6, 2017
  • 1 reply
  • 2912 views

I cannot find anywhere to change the name displayed when I send an agreement.  My name is correct in the profile, however when I send a document for signature it has a typo.  It displays CUrtice instead of Curtice.  Any ideas how to change this??

    This topic has been closed for replies.
    Correct answer stephf8068248

    I would just like to say a big thank you.  I was having the sames issue and followed the above instructions and got the problem fixed.  Thank you!

    1 reply

    AadeshSingh
    Community Manager
    AadeshSinghCommunity Manager
    Community Manager
    February 12, 2017

    Hi curticeb49323855​,

    I see that there is an active Adobe Sign Individual account.

    Please follow the below steps carefully to edit the Name on the Adobe Account so that it gets reflected in the Adobe Sign account.

    1) Copy Paste the below link in Google Chrome Incognito window:

    2) Sign In using your Adobe ID & password.

    3) Click on "Manage Account", Sign In again using your Adobe ID agian.

    4) Under "Account" click on "Edit" to change the Account holders name. Clear Account holders name and re-type it.

    5) Once done please Save and logout from the Adobe account.

    Now login at https://documents.adobe.com/​ with your Adobe ID & click on "Send for Signature" link at the top. Changes will get reflected. 

    Feel free to reach us back if you have any query or concern.

    Regards,

    Aadesh

    curticeb49323855
    curticeb49323855Author
    Participant
    February 13, 2017

    I had already done that but I did it again.  All appears correct in the account but the name remains with incorrect capitalization.  Any other ideas?

    Respectfully,

    Curtice Burk

    Vice President of Engineered Sales

    AadeshSingh
    Community Manager
    AadeshSinghCommunity Manager
    Community Manager
    February 13, 2017

    Hi curticeb49323855 ​,

    Please again go through my instructions, follow all the steps one by one to fix this issue.

    Regards,

    Aadesh

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