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U
Urooj_
Inspiring
September 25, 2021
Answered

Decline to Sign option not working | Adobe Sign using Adobe Acrobat Pro DC

  • September 25, 2021
  • 1 reply
  • 2335 views

When I send document for Signatures using Document Cloud, the signer is unable to decline the document although the option of decline is enabled by the initiator. Also, the signer is able to click on "Decline to Sign" from the dropdown on left, however, when the pop-up opens and the remarks are entered. Decline to sign button is activated but clicking on it doesnot do anything and the screen remains stuck there. The button gets pressed but nothing happens. So, the document doesnot get declined and remains In Progress. Please help!

    This topic has been closed for replies.
    Correct answer Urooj_

    Try using the keyboard instead of mouse. Click on Decline to Sign -> enter the reason -> Press Tab two times to reach decline option -> Hit enter

     

    and you are done!

     

    Adobe Engineering team is working on the issue, and the agents are useless.

    1 reply

    Z
    Z5eeC
    Participant
    September 27, 2021

    Same issue her for the past few weeks, tried multiple browsers as well trying via the Adobe program

      J
      Jin Chen
      Participant
      September 27, 2021

      I am having the same issue. Any one can help?

      U
      Urooj_Author
      Inspiring
      September 27, 2021

      Try using the keyboard. Click on Decline to Sign -> enter reason -> Press Tab two times -> Hit enter

       

      Adobe Engineering team is working on the issue, and the agents are useless.

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