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Patrick Wong & Co.
New Participant
April 10, 2021
Pregunta

Document Cloud Stuck on Loading Every 5 Minutes

  • April 10, 2021
  • 1 respuesta
  • 657 visualizaciones

When using DocumentCloud with Adobe Sign, our account keeps getting timeout and will be stuck on Loading Adobe Sign if there is no activity after 5 minutes.  We timed it multiple times and 5 minutes seem to be when it gets stuck.  We can refresh it to get it back, but all the work that has been done up to that point is lost.  This happens on all browsers Internet Edge, Firefox and Chrome and tested it on multiple computers in different locations.  It only happens with one account.  Contacted support and haven't heard from them after  they said they were going to look into it.  Does anyone have any ideas what can be done?

 

Thanks.

Este tema ha sido cerrado para respuestas.

1 respuesta

D
defaultodsrm1tk7c57
New Participant
June 24, 2021

I have exactly the same problem. Support says I have to use an incognito tab in Chrome as it is a cache issue? I have cleared cache several times and this makes no difference.

 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 26, 2021

Hello,

 

Sorry for the trouble caused.

 

There was some issue going on which is now resolved.

If the issue still occurs, let us know.

 

Thanks,

Meenakshi

S
Sloane5FB4
New Participant
September 10, 2021

Hi Meenakshi - 

 

I am still experiencing this issue. It is tremendously disruptive. I have had to stop and restart editing my web form more than a dozen times at this point. I'm now trying incognito mode, but can you please go back and check as there is no chance this issue has been resolved. None. 

 

Thanks!

 

Sloane

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