when I click on the link in email, it loads a webpage, but the document doesn't load. The screen shows "powered by adobe echosign" at the top and some items in the bottom, but the center of the page where the document should be is just gray
Hello Jeffrey,
Can you try to login with below link and see if same behaviour is encountered?:
Sign In — E-signature and E-sign Software Solution — Adobe Document Cloud
Regards,
-Rijul
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