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camilles5665860
New Participant
January 17, 2019
Answered

Error message when trying to send document to sign

  • January 17, 2019
  • 1 reply
  • 2630 views

I recently changed my Adobe ID for an account that I pay for. Because of this, I cannot send Adobe documents to people to sign. I cannot find the solution to this problem and for some reason Adobe makes it impossible to contact support and has edited helpful comments from users. How can I solve the problem with my ID so I can send documents? Please let me know how to fix this problem. I would also suggest you have a better support system.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Camilles,

Sorry for the delay in response.

This generally happens when you set an email address which is already registered under another Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

You may try the steps provided here Change your e-mail address under the common errors.

Check if that works for you.

If that does not help, please contact the support team. They will help you to release your email address from the old account.

Please contact the support team using this link Contact Customer Care

Sign in with your Adobe ID and password.

Let us know if you have any questions or need any help.

If the issue is already resolved, please update the thread.

Regards,

Meenakshi

1 reply

C
camilles5665860Author
New Participant
January 17, 2019

This is the message I get:

We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
February 12, 2019

Hi Camilles,

Sorry for the delay in response.

This generally happens when you set an email address which is already registered under another Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

You may try the steps provided here Change your e-mail address under the common errors.

Check if that works for you.

If that does not help, please contact the support team. They will help you to release your email address from the old account.

Please contact the support team using this link Contact Customer Care

Sign in with your Adobe ID and password.

Let us know if you have any questions or need any help.

If the issue is already resolved, please update the thread.

Regards,

Meenakshi

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