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Dilan5FDF
Participant
February 22, 2021
Answered

Error: "Requested view is not available for the resource in the current state" in Acrobat Pro

  • February 22, 2021
  • 3 replies
  • 13193 views

I'm using Adobe Acrobat Pro DC (32 bit) and getting the below error when trying to send a file for someone else's signature (after I signed it). This error coming only for one particular file and have no issue in sending other files for signatures.

'Requested view is not available for the resource in the current state'

 

What are the causes of the error? how can I resolve it?

This topic has been closed for replies.
Correct answer Amal.

Hi,

I had this same error message when sending for signatures from my PC, so I tried to send for e-signatures via the document cloud. It still wouldn't send, but it gave me a clearer error message. It said, "Acrobat Sign was unable to create your agreement because the document(s) exceeded your page limit." I don't know what the limit is, but I was trying to work with 109 page document. Hope this helps someone. 


Hi @Elaine282176225l6w 

 

Please go through the help page https://helpx.adobe.com/sign/using/transaction-limits.html and see if that works for you.

 

Regards

Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

3 replies

I
Impact24124413oele
Participant
December 22, 2022

Got the same, when I tried uploading it to website version of Adobe Sign -- got new message! Exceeding the page limit.

M
Mark28025372dln0
Participant
January 20, 2023

Heyo, I know you wrote this over a month ago, but I thought I'd pop this here for anyone with this issue.

I just fixed this exact issue for a client by flattening the pdf. Steps below.

The error message is vague and useless but when I clicked "more options" and stepped through the upload, I was given a much more helpful error message "Acrobat Sign was unable to create your agreement because the document could not be thumbnailed."

Steps to Flatten a PDF (with Adobe Acrobat)

  • Open up your PDF in Adobe Acrobat (not Adobe InDesign or Adobe Reader).
  • Click File > Print > Select "Adobe PDF" as the printer > Click OK.
  • You are prompted to save the new print. Hint: Use a different filename.
  • You are then able to upload this newly flattened PDF document with no further issues.

https://helpx.adobe.com/sign/kb/unable-to-create-your-agreement-because-the-document-could-not-be-thumbnailed.html#:~:text=Resolution,but%20retaining%20the%20visual%20appearance.

I hope this may help someone. 🙂

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    February 10, 2023

    Hi,

    I had this same error message when sending for signatures from my PC, so I tried to send for e-signatures via the document cloud. It still wouldn't send, but it gave me a clearer error message. It said, "Acrobat Sign was unable to create your agreement because the document(s) exceeded your page limit." I don't know what the limit is, but I was trying to work with 109 page document. Hope this helps someone. 


    Hi @Elaine282176225l6w 

     

    Please go through the help page https://helpx.adobe.com/sign/using/transaction-limits.html and see if that works for you.

     

    Regards

    Amal

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 29, 2021

    Hi Dilan,

     

    Hope you are doing well and sorry for the trouble. As described you are getting the error 'Requested view is not available for the resource in the current state' for a particular PDF document

     

    Would you mind sharing the workflow/steps you are doing to send the document for signature? Are you using the Mega sign option in Adobe sign (Business/Enterprise level account)? If yes, please check out the help page https://helpx.adobe.com/sign/kb/getting-an-error-while-using-post-megaSignId-views.html and see if that works for you.

     

    Let us know if you are referring to something else.

     

    Regards

    Amal

    D
    Dilan5FDFAuthor
    Participant
    April 29, 2021

    No, I'm not using a Mega Sign option. Just adobe acrobat DC (Fill a Sign option)

    Following are the steps I followed.

    0. Combine 6 pages and make one PDF file. (Totally 8 pages)

    1. Click the 'Sign & Fill' tool on the most left side panel

    2. Click ' Request Signature' on the 'Fill & Sign ' Toolbar

    3. Add signatures

    4. Specify where to sign

     Can't send for the signature and I'm getting the above error.

    L
    Lindsay5FE2
    Participant
    May 23, 2021

    Did this issue ever get resolved? I am having the same issue.  I've used Adobe Pro DC many times, but keep getting this error message no matter that I try. 

     

    'Requested view is not available for the resource in the current state'

     

    Please help!

    T
    transcode
    Participant
    February 22, 2021

    I'm getting the following error on Windows 10 with Acrobat DC when trying to request signatures.

    Requested view is not available for the resource in the current state

     

    When using Acrobat via Documentcloud, clicking on Request Signatures under Recomeneded Tools gets stuck on a 'Loading Adobe Sign' spinning circle.

     

    Any suggestions?

     

    Many thanks

    William 

     

     

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      February 23, 2021

      Hi William

       

      Hope you are doing well and sorry for the trouble. As described, you are getting the error 'Requested view is not available for the resource in the current state' while using the Adobe Sign.

       

      Please check the steps provided in the help page https://helpx.adobe.com/sign/kb/getting-an-error-while-using-post-megaSignId-views.html and see if that works for you.

       

      Regards

      Amal

      T
      transcode
      Participant
      February 23, 2021

      I'm not using the REST API so that article has nothing to do with how to resolve my paticular issue. 

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