Error: Unable to update field echosign_dev1__Attachment_Service_Invocation_Count__c in object: echosign_dev1__SIGN_Agreement__c

[Mary Kate Fish]

I have one user that cannot send a contract. When they click Send for Signature she gets "Unable to update field echosign_dev1__Attachment_Service_Invocation_Count__c in object: echosign_dev1__SIGN_Agreement__c".

All admin users are able to send. I cannot figure out the permission that is needed. I just ugraded to the most recent version.

[Meenakshi Negi · Accepted solution]

Hi MaryKateFish,

Sorry for the delay in response.

It seems that you are using the Adobe Sign integration to send the document for signature.

In this case, I would suggest you contact Adobe Sign support team to get this checked. They will be able to assist with this issue.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi