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jenetraj
Participant
February 22, 2023
Question

Fake Email

  • February 22, 2023
  • 2 replies
  • 112085 views

Someone on our team account keeps getting the following email. I am the admin on the account, however, I did not provide this. I can only assign licenses for Creative Suite and Adobe Acrobat. This person has Adobe Acrobat DC Pro already. The email address it's coming from is adobesign@adobesign.com. Can someone tell me if this email is legit, or do we need to to mark it as phishing email? I've contacted our account manager, and to no suprised, I haven't heard back.

 

    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 27, 2023

    Hi jenetraj,

     

    Thank you for reaching out.

     

    The email that you receive is from the Adobe Acrobat Sign team. It is a genuine email sent to you for the information and to archive the existing account. It is sent when a user gets access to Acrobat Sign from their organization and already has an Acrobat Sign account activated under the same email address.

    As you have mentioned that the person has Acrobat Pro already, it includes the Acrobat Sign Individual plan. Even after canceling the subscription at his end, the Acrobat Sign account will remain there as a free account. 

    In this case, you may ask the user to check the account at his end and download the required documents. Once that is done, the user can use the Archive option in this email. That will convert the old account to the account to which you have provided access.

     

    Let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    J
    jenetrajAuthor
    Participant
    February 28, 2023

    Hi, Thank you for your reply. I am confused as to why a person's email address would be dissociated with their previous account. Is this really necessary? The individual who had Acrobat probably doesn't want me, the account admin, to have access to documents he signs. He is the CFO and I'm sure certain financial documents he has are supposed to remain confidential. Also, nothing has been done on his end to activate Acrobat Sign, and the same is true about the other individual who has Acrobat.

    Again, I would implore your organization to change how you communicate about these added software/functionality as, again, I as the admin for The Urban Alternative Team, did nothing to grant access to Adobe Acrobat Sign. It sends mixed messages.

      mariahweyne
      mariahweyne
      Inspiring
      February 24, 2023

      That is not a fake email nor phishing.  It is the email from which all of Adobe Sign transactions are sent. Users should white list the email to avoid emails going to spam.

      J
      jenetrajAuthor
      Participant
      February 24, 2023

      Hi, my organization has been getting hit with a lot of phishing emails lately. It is very possible that this has already been reported as such to our IT admin (for our organization, not Adobe). I am the Admin on our team account who assigns the licenses. Yet I've never assigned anything for Adobe Sign and did nothing else to add this feature. Maybe the communications team at Adobe should rethink how they communicate about Adobe Sign to people who have these accounts.

      There are 2 people on the team who've been receiving these emails and have been ignoring them, with one possibly reporting these emails as phishing. So saying that I (the admin) updated our account for this is VERYmisleading. The fact that I also reported this to our account manager and never heard back doesn't help either, which is why I posted my concern here. I really need to hear back from an Adobe staff before I feel comfortable telling other staff to whitelist this email.


      Thanks,
      ------------------------------
      [image: Jenetra Jackson]

      Jenetra Jackson
      The Urban Alternative
      Visual Designer and Project Coordinator
      ------------------------------

       

      @jenetraj 

      [phone, email, and web address removed by moderator — this is a public forum]

       

       

       

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