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Final Audit Report not generating all entries

New Here ,
Sep 13, 2023 Sep 13, 2023

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ABout half of the time, my audit report is missing entries. It only says when i created and sent a document. It does not show scheduled reminders that were sent to someone. 

 

Also, 2/3 of the time when I click Adobe Sign within Acrobat, it takes me to a screen saying i need to start a trial or purchase e-sign. I already have this, it works 2/3 of the time. 

 

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Adobe Sign forms

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Adobe Employee ,
Sep 30, 2023 Sep 30, 2023

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Hi Sara32242004pvgx,

 

Thank you for reaching out, and sorry about the delay in response.

 

If you get the start a trial, ensure that you are signed in to the application. Try signing out of the application and reboot the machine. Then sign in again.

Ensure that the internet is not intermittent. 

 

Regarding the audit report, could you please share the sample of the audit report in the private message.

You may initiate private message via the enevlope icon on this community page at top right.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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