Image deleted as it had emails in there
image was showing a from address with name 1 <echosign@echosign.com>
the reply All field had name 2 <with the senders email address>
<I deleted the image as it had person's email addresses in there>
You can't change the from address, this will always be echosign@echosign.com. We can't impersonate the actual sender.
The persons name is different but this is done at the receiving end. Most likely the recipient has a contact in their address book for echosign@echosign.com with name 1 listed.
Support will sent you the email header for the email received by the recipient which shows the persons name is for both name 2. (Ro)
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