How the duplicate signature field being created?

Forum|Forum|5 years ago
May 6, 2020
1 reply
2604 views

After creating a signature, name, date, and title field, the software is often (not always) automatically creating a duplicate signature block below these field and there is no way I've found to delete this duplicate block. Any idea why this would happen?

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Correct answer JWsyn

This solved the problem, thank you!

C

CSM_Shannon

Adobe Employee

Hello,

Assuming you are the Admin for your account and using the regular send page - here is a setting that can commonly cause this:

If one or both of those boxes are checked and you don't want Sign to add that extra signature block you must collect this information in a correctly formatted field for every recipient.

Feel free to reply with screenshots along with additional details if this does not help solve your conern.

Thank you and have a nice day,

Shannon

K

katyem725

Participant

What if this is happening and this setting is not the cause? Any other suggestions?

K

katyem725

Participant

If Adobe Sign is creating an additional block, it's one of 2 reasons, first reason is discussed above, second reason is that it means one participant has not been assigned a signature field.

I have a form with one signer, have used text tags to setup the signature fields, and the settings mentioned above and not checked. I cannot figure out why an additional block is being added. Any thoughts?

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