Skip to main content
A
Anonymous
April 6, 2016
Answered

How to change API key associated with one user to another in salesforce

  • April 6, 2016
  • 1 reply
  • 687 views

HI,

I went to check if a user had access to Echosign today and found out that a person that has been gone from the company for about 1.5 years is still an active user. When I try to deactivate her, I am getting an error message saying that an API key is associated with this user account. See below. How can I change this to be associated to my user account?

Regards,

Rakesh.

This topic has been closed for replies.
Correct answer Rijul Raj Khurana

Hello Rakesh,

If you deactivate the API key holder, then it will disrupt the complete integration setup. I would recommend to change the user's email address to your alternate email address in order to keep it active and accessible:

https://helpx.adobe.com/document-cloud/kb/gain-access-user-accounts.html

Regards,

-Rijul

1 reply

R
Community Manager
Rijul Raj KhuranaCommunity ManagerCorrect answer
Community Manager
April 12, 2016

Hello Rakesh,

If you deactivate the API key holder, then it will disrupt the complete integration setup. I would recommend to change the user's email address to your alternate email address in order to keep it active and accessible:

https://helpx.adobe.com/document-cloud/kb/gain-access-user-accounts.html

Regards,

-Rijul

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices