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S
SSherif
Inspiring
June 29, 2016
Answered

Invalid email when sending document?

  • June 29, 2016
  • 5 replies
  • 3908 views

I'm trying to send a document to two recipients, but the second email address is "invalid" apparently (it's not). Can't find any solutions on the forum. What can I do as I need to send this asap? Thanks

This topic has been closed for replies.
Correct answer sameer_puri

Ohh you have an individual account.. Ross, this option is not available for individual account owners. But you can contact Adobe Sign support folks to turn off this new send page for you OR turn on the capability to switch between the classic and the new send experience.

Thanks

Sameer Puri

5 replies

P
Paul25173591kw54
New Participant
July 8, 2022

I'm trying to sign into Adobe sign through jotform and it says my email is invalid. I have a valid account with active email. How do I fix this?

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
June 29, 2016

This should help

S
SSherifAuthor
Inspiring
June 29, 2016

Only got these settings? I am the admin too this is an individual account?

sameer_puri
Adobe Employee
sameer_puriCorrect answer
Adobe Employee
June 29, 2016

Ohh you have an individual account.. Ross, this option is not available for individual account owners. But you can contact Adobe Sign support folks to turn off this new send page for you OR turn on the capability to switch between the classic and the new send experience.

Thanks

Sameer Puri

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
June 29, 2016

Hi Ross,

You are probably on the new send page. That page doesn't accept custom domains while sending. I will suggest you to ask your account admin to enable "Allow users to switch between the new and classic Send experiences" from account settings(under Send Settings) if you don't already see this option to "Switch to Classic Send Page" on the send page:

If you do see this option, just click on it to switch to Classic send page and there you can send mails to custom domains. I will anyways log a bug for new send page and try to get it fixed soon.

Hope this helps!

Sameer Puri

S
SSherifAuthor
Inspiring
June 29, 2016

Ah brilliant! I can't seem to find Send Settings though. Where do I find these? I've gone under the "Account" tab but nothing there. Thanks for your patience.

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
June 29, 2016

What is the domain you are using? Just a hunch, but it may be a bug which accepts that domain while signing up but doesn't recognize it for send purpose.

If you are not comfortable typing the domain here, you can inbox/personal message me with the details.

Thanks

Sameer Puri

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
June 29, 2016

Hi Ross,

I am not sure if i have seen this issue but if i were you, i would just try (in this particular order):

1. Removing the 2nd address field and adding again.

2. Refreshing the Send page.

3. Change browser if clearing cookies/cache is not possible.

Let us know if any of the above 3 suggestions work for you.

Thanks

Sameer Puri

S
SSherifAuthor
Inspiring
June 29, 2016

Hi Sameer,

No luck. It's worth adding that the email address is not a .com or .uk etc. but it's own custom word.

I signed up with the my email on the same domain which is why I'm confused it see's it as in invalid.

Thanks for your speedy reply, this is quite urgent!

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