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katiesonnenburg
katiesonnenburg
Participant
November 17, 2019
Question

Manage Documents Tab not working

  • November 17, 2019
  • 7 replies
  • 2349 views

The "Manage" tab in adobe sign is blank and now showing any of the signed documents or documents in process. Any idea how to resolve?

 

 
    This topic has been closed for replies.

    7 replies

    K
    Krista5E75
    Participant
    September 16, 2020

    I'm looking for a solution to this problem as well. I have tried clearning cache/cookies, which didn't work.

    One thing that did work was opening Adobe Sign in an Incognito window in Chrome. In the Incognito window, I was able to see the missing documents in the Manage tab. 

    Best of luck to everyone else with this workaround. I hope it works or Adobe can offer a solution at some point for such an old issue that has not been resolved.

    D
    DANIEL22035957x12l
    Participant
    December 14, 2021

    Same problem here 

     

    Adobe - please respond!

    S
    Shawn19
    Participant
    May 28, 2020

    I realize this is an old post, but I never found the solution online, so I am posting.

     

    I had the same problem. After verifying everything worked fine with a different browswer, I added adobe.com and echosign.com to trusted sites in internet explorer and everthing worked.

      Brian Havlin
      Adobe Employee
      Brian Havlin
      Adobe Employee
      November 21, 2019

      Are you able to access https://documentcloud.adobe.com/ from your browser?

      J
      jand87759179
      Participating Frequently
      November 22, 2019

      No ,my company has that site blocked.

      Brian Havlin
      Adobe Employee
      Brian Havlin
      Adobe Employee
      November 25, 2019

      To resolve this issue, please work with your IT department to allow access to the documentcloud.adobe.com domain.

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      November 19, 2019

      Hi All,

       

      Could you please confrim if you are trying to check the Adobe Sign documents via the Adobe Sign Manage tab on Document Cloud?

      If yes, please check if you can view all files under the "For Signature" when you disable the Adobe Sign Manage tab.

      It would be helpful if you can share the screenshot of the page where you are looking for files.

      Also, let us know since when the issue start occuring.

       

      We will be wating for your response.

       

      Regards,

      Meenakshi

      J
      jand87759179
      Participating Frequently
      November 20, 2019

      Hi Meenakshi, 

      Can you adivse if you have figured out what the problem is?  I really need access to my documents.  I am set to renew my yearly subscription and was going to upgrade, but without resolution to this problem I am inclined to move to another program for my businsess needs.

       

      Thank you!

      J
      jand87759179
      Participating Frequently
      November 18, 2019

      @Tariq Dar and @AnandSri 

      Can you help us resolve this issue please?

      J
      jand87759179
      Participating Frequently
      November 18, 2019

      Same issue here.  I also cannot find a phone number anywehre to conatact support.  All of my documents are GONE and the entire "Manage" tab is completely blank!  What is happening? 

        legin
        Adobe Employee
        legin
        Adobe Employee
        November 18, 2019

        Adobe Support:

        1-866-318-4100

         

        Wait for the product option.

        J
        jand87759179
        Participating Frequently
        November 18, 2019

        I called the Adobe Support # provided above and they would not help me.  They said I had to post my questions in here in the forum and someone would respond.  I see that a few people have posted the same issue and no one has responded.  

         

        Can we please get an answer on where all our documents went?  Thank You!!!

        K
        KMH
        Participant
        November 18, 2019

        Also having same issue - did you get a reply or a resolution?

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