Name field missing when send PDF to recipient

Report · Jun 21, 2017

I try and add a field - Name and Company to be filled in by the recipient. When i send a test document to the recipient the name field does not appear, but all the others do. Any ideas?

Please advise.

Report · Jun 22, 2017

Hi baggyt74315206,

I see that you have Adobe PDF Pack subscription.

As you said that you added the fields to form, please let us know how you have created the form.

Please share the exact steps you do to create and send the file.

If possible, can you share the original file and the file on which you have added the fields?

You may refer the steps provided in this link to share the file: How to share a document

We will be waiting for your response.

Regards,

Meenakshi

Report · Jun 28, 2017

I am having the same issue...

I uploaded a preexisting PDF to Adobe Sign and added fields in that program.

The template in my library shows all fields, but when I send a test document to sign, all "Name" fields are missing.

Please advise.

Report · Jul 04, 2017

Hi laurenc90933818,

Could you please let us know if this issue occurs with a particular PDF form.

Have you tried to replicate the issue with other forms? If not, please check with other forms.

Let us know what happens.

Can you share the form with us, so we can check it on our end?

To share the form, you may refer the steps provided here: How to share a document

Let us know if you experience any issue.

Regards,

Meenakshi