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R
rokia_1915
Participant
August 25, 2025
Answered

no sign user, unable to sign a document

  • August 25, 2025
  • 1 reply
  • 620 views

Hello,

I received a request to sign a document, but I can't view it in my Adobe application. When I log in to Adobe, the document does not open automatically and the following message appears: NO_SIGN_USER.

 

What could be the problem? Thank you.

Correct answer Meenakshi Negi

Hello, 

 

I am having a similar issue when trying to send a document for e-signatures. It says 'NO SITE USER' Please help


Hi swathi_5413,

 

Thank you for reaching out, and sorry about the trouble caused.

 

We have checked that you are using the Adobe Sign Enterprise plan. As you get the error message, please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4ofxMQE.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 25, 2025

Hi rokia_1915,

 

Thank you for reaching out.

 

Please confirm if you have received the document via Acrobat Sign or if it was directly sent to you via email. Also, when you say Adobe, which Adobe application are you using? Are you checking the document in Acrobat or the Acrobat Sign? 

It would be helpful if you could share a screenshot of the message you received. That will help us to share the correct steps and information.

 

Thanks,

Meenakshi

R
rokia_1915Author
Participant
August 25, 2025

Hello, thank you for your reply.
I received an email containing the link to sign the document. I use Adobe Acrobat; please find the screenshots attached.

 

Thanks,

Rokia

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 25, 2025

Hi rokia_1915 ,

 

We tried to check your account with the email address you used to sign in. However, that email address does not have an active account for Acrobat Sign. If you are using a different email address for the Acrobat account, please share it via private message. You may send a private message using the envelope icon at the top right corner of this community page. Also, confirm if you have received the document on the same email address used for the Acrobat account.

 

As you have received the document, please use the link provided in the email to sign the document. Use an alternate browser to open the document via the link. You should be able to open and sign it.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

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