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R
rokia_1915
Participant
August 25, 2025
Answered

no sign user, unable to sign a document

  • August 25, 2025
  • 1 reply
  • 620 views

Hello,

I received a request to sign a document, but I can't view it in my Adobe application. When I log in to Adobe, the document does not open automatically and the following message appears: NO_SIGN_USER.

 

What could be the problem? Thank you.

Correct answer Meenakshi Negi

Hello, 

 

I am having a similar issue when trying to send a document for e-signatures. It says 'NO SITE USER' Please help


Hi swathi_5413,

 

Thank you for reaching out, and sorry about the trouble caused.

 

We have checked that you are using the Adobe Sign Enterprise plan. As you get the error message, please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4ofxMQE.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 25, 2025

Hi rokia_1915,

 

Thank you for reaching out.

 

Please confirm if you have received the document via Acrobat Sign or if it was directly sent to you via email. Also, when you say Adobe, which Adobe application are you using? Are you checking the document in Acrobat or the Acrobat Sign? 

It would be helpful if you could share a screenshot of the message you received. That will help us to share the correct steps and information.

 

Thanks,

Meenakshi

R
rokia_1915Author
Participant
August 25, 2025

Hello, thank you for your reply.
I received an email containing the link to sign the document. I use Adobe Acrobat; please find the screenshots attached.

 

Thanks,

Rokia

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 25, 2025

Hello,

 

It's the same email address for this account and my Acrobat account, and it's also the address to which I received the signature request.

 

I tried using a different browser, but it asked me to log in to my account, and I received the same error message. How can i activate an esign account? 

 

Thanks,

Rokia

 

 

 

 


Hi rokia_1915,

 

Thank you for the information.

 

As you do not have an active Acrobat Sign account, you are receiving an error in the application. Also, we do not see any active subscription listed under your Adobe account.

 

You may ask the sender of the document to remove the sign-in authentication method. Then, you will be able to access the document without any issues.

 

Or you may try to access the free version through the Acrobat web account. Open the Acrobat web account using the same email address you used for the desktop version. Once logged in, go to E-Sign and select Request e-signatures. See if you can send the document for signature. If it works, then try to open the link again and see if you can access the document. You may refer to the steps suggested in the following help document: Send documents for signature

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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